Percy Crum
(Trudy Lowrey)
Phoenix,Arizona
Summary
Extremely customer orientated with 4+ years of customer service experience, working in numerous fast-paced and high volume establishments. Highly experienced in increasing sales & maintaining regular relationships with patrons as well as extensive experience in training & leadership positions. Vast knowledge of drink preparation, food service & menu memorization skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Bartender/Sever
P.F. Chang's Bistro
Scottsdale, AZ
07.2021 - Current
- Organized bar inventory and storage procedures to keep things running more efficiently and create an easier work-flow space.
- Learned and prepared specialty drinks and craft cocktails on monthly basis as part of seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Operated efficiently in our flagship store location where cooperate staff would frequently visit
- Built a rapport with regular patrons and created ongoing business with them.
Jewelry Sales Associate/Piercing Apprentice
Modern Mods
Chandler, AZ
08.2021 - Current
- Greeted customers, helped locate merchandise and suggested suitable jewelry options
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Set up sterile trays for different piercing procedures and disposed of them properly.
- Experienced working with sterilization equipment such as an Autoclave and an Ultrasonic
Bartender/Sever/Trainer
Texas Roadhouse
Peoria, AZ
07.2020 - 06.2021
- Worked with POS system to place orders, handle a cash drawer and a personal bank.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold high-profit items such as appetizers and mixed drinks and increased company sales by $1500 a night.
- Worked in an extremely fast-paced and high-volume environment while maintaining a calm and friendly demeanor.
- Performed both opening and closing duties for bar, as well as weekly cleaning tasks.
Barista/Trainer
Starbucks
Glendale, AZ
01.2019 - 01.2021
- Maintained a high-energy bubbly personality in a high-stress environment.
- Learned a constantly changing menu of drinks and how to prepare their recipes to standard.
- Trained other baristas on how to take orders, making beverages to standard, & how to be a team player.
- Assisted other baristas with restocking, organizing and cleaning.
- Won Partner Of The Quarter and was chosen to meet with the Starbucks Vice President for a sip-in.
Bakery Designer/Barista/Shift Lead
Blendz Boba
Glendale, AZ
06.2018 - 01.2019
- Trained and supervised fellow baristas to maintain and uphold store policies and prepare very intricate drinks to standard.
- Designed and handmade 150+ cake pops, cupcakes and other bakery treats on a weekly basis
- Managed a cash safe and till drawer and was a keyholder
- Maintained opening and closing duties.
Education
High School Diploma -
Homeschooled
Glendale, AZ 01.2016 - 04.2020
Skills
Cash Handling
Sales expertise
Proficient in training and leadership
Vast experience in beverage crafting
Accomplishments
- Won Starbucks Partner Of The Quarter
Certification
Alcohol Serve-Safe
Timeline
Jewelry Sales Associate/Piercing Apprentice
Modern Mods
08.2021 - Current
Bartender/Sever
P.F. Chang's Bistro
07.2021 - Current
Bartender/Sever/Trainer
Texas Roadhouse
07.2020 - 06.2021
Barista/Trainer
Starbucks
01.2019 - 01.2021
Bakery Designer/Barista/Shift Lead
Blendz Boba
06.2018 - 01.2019
High School Diploma -
Homeschooled
01.2016 - 04.2020