Ashley Ankenman
Mechanicville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
13
13
years of professional experience
Work History
Bartender/Sever
Outback Steakhouse
Clifton Park, NY
06.2018 - Current
- Directed operations during peak customer traffic at special events, maintaining optimal service standards.
- Executed cash management responsibilities to uphold financial accuracy and integrity at end of each shift.
- Managed bar operations by efficiently opening and closing according to established protocols, maintaining a prepared environment for service.
- Fostered customer loyalty by consistently providing outstanding service and initiating friendly interactions.
- Ensured bar remained organized and fully stocked to fulfill customer demands.
- Executed protocols for alcohol awareness to ensure responsible guest consumption.
Quality Assurance Coach
CDPHP
Albany, NY
09.2021 - 02.2026
- Refined quality assurance protocols to bolster customer service support for representatives.
- Collaborated with management to create targeted training initiatives for staff, aimed at improving proficiency in quality assurance responsibilities.
- Delivered targeted coaching and mentoring to foster professional development among team members.
- Executed continuous improvement strategies aimed at enhancing operational efficiency within QA processes.
- Performed comprehensive needs assessments to uncover performance deficiencies and create effective learning interventions.
- Conducted thorough reviews and maintained documentation of calls to enhance service quality.
CUSTOMER SERVICE REPRESENTATIVE
Maximus
Albany, New York
08.2017 - 08.2021
- Managed customer follow-up communications to enhance support quality and assess satisfaction levels with resolutions.
- Managed resolution of customer inquiries and concerns, ensuring high levels of satisfaction and loyalty.
- Documented and resolved customer service inquiries, ensuring timely responses to enhance client satisfaction.
- Assisted in project delivery for COVID-19 hotline while managing Medicaid transition for 60,000 cases.
HOST FRONT COUNTER
Dave and Buster
Albany, New York
02.2015 - 05.2017
- Facilitated a positive dining experience by swiftly seating customers and effectively resolving issues.
- Provided essential back-up support for food delivery and bussing to ensure seamless service in the kitchen.
- Developed and implemented training programs to enhance group efficiency and support new employee integration.
- Delivered timely completion of tasks while requiring minimal supervision to ensure operational continuity.
CASHIER
Tops Friendly Markets
Greenville, Ny
05.2013 - 02.2015
- Ensured well-maintained, organized, and adequately stocked checkout areas to enhance customer experience.
- Developed and executed strategies to increase awareness and enrollment in loyalty programs and store cards, driving customer engagement.
- Developed and delivered comprehensive training programs for new retail staff to enhance customer service skills and ensure compliance with company policies.
- Ensured financial integrity by maintaining precise register totals and safeguarding cash assets.
Education
Associate of Applied Science - Culinary Arts
Schenectady County Community College
Schenectady, NYAssociate of Science - HEALTH CARE MANAGEMENT
Southern New Hampshire University
Manchester, NH11-2022
Skills
- Fostered positive interactions and upheld a professional demeanor to advance organizational objectives
- Implemented effective communication strategies to enhance information accuracy and comprehension among team members
- Assisted in resolving customer issues to achieve high satisfaction ratings Supported service delivery improvements by implementing feedback systems Engaged customers through proactive outreach efforts
- Streamlined diverse responsibilities to optimize workflow and ensure timely project completion
- Demonstrated strong interpersonal skills to foster team collaboration and success
- Cultivated strong interpersonal relationships across diverse professional environments
Timeline
Quality Assurance Coach
CDPHP
09.2021 - 02.2026
Bartender/Sever
Outback Steakhouse
06.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE
Maximus
08.2017 - 08.2021
HOST FRONT COUNTER
Dave and Buster
02.2015 - 05.2017
CASHIER
Tops Friendly Markets
05.2013 - 02.2015
Associate of Applied Science - Culinary Arts
Schenectady County Community College
Associate of Science - HEALTH CARE MANAGEMENT
Southern New Hampshire University