Perdita Aboaba

Start Date: March 25, 2026- Present

AEP Energy

1 Riverside Plaza, Columbus, Oh, 43215

Supervisor- Jamal Joseph- (866) 258-3782

Full Time Position (40 Hrs per week)

Salary- $20.86/Hr

• Managed account updates and billing inquiries, ensuring accurate information delivery.
• Provide line-by-line analyses of customer’s bills, communicating usage and pricing information, and delivery/energy breakdowns.
• Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
• Implemented process enhancements that improved response times in customer support interactions.
• Developed training materials for new team members, fostering a comprehensive understanding of company policies.
• Implemented best practices for case management, increasing response accuracy and consistency across the team.

Start/End Date: August 15, 2023- February 02, 2025

Humana Military Government

123 E Main St, Louisville, KY, 40402

Supervisor: Mignon Lewis- (502) 318-6006

Full Time Position- 40/hrs per week

Salary- $18.40/Hr

• Assisted members with inquiries regarding benefits, eligibility, and claims processing
• Resolved complex customer issues through effective communication and problem-solving techniques
• Developed training materials to streamline onboarding processes for new advocates
• Led initiatives to ensure compliance with regulations and company policies in all interactions
• Enhanced company reputation through exceptional customer service and follow-up on inquiries.
• Managed multiple priorities under tight deadlines while remaining calm under pressure and delivering excellent results consistently.

Start/End date- April 05, 2021- July 28, 2023

ODJFS

4200 E 5th ave, Columbus, Oh, 43219

Supervisor: Stefanie Uhall- Phone# (330) 252-6575

Full Time- 40Hrs

Salary- $20.56/ Hr

• Analyzed supporting documentation (passports, birth certificates, tax returns) for authenticity.
• Adjudicated over 2,500 complex immigration cases annually to approve or deny unemployment benefits.
• Detected fraudulent documents (passports, visas) initiating enforcement actions and assisting in the denial of unemployment benefits.
• Prepared fact-finding questions and requested immigration documents to detect potential fraud in claims.
• Investigated and conducted audits of files and reported fraud, supporting compliance and integrity of the claims process.
• Interviewed claimants, analyze evidence against immigration/labor laws, and issue written decisions on benefits.
• Communicate effectively to employers and claimants on legal requirements, policies, and procedures surrounding the unemployment insurance process.
• Analyzed and prioritized claim determinations and unemployment data, utilizing case information for appeal eligibility.