Shannon Jeko
Bishopville,USA
Summary
Achieved excellence in medical administration through effective management of healthcare operations. Positioned to leverage expertise in a dynamic organization, contributing to strategic objectives and enhancing organizational performance.
Overview
6
6
years of professional experience
Work History
Patient Care Advocate
CareXm
Lehi, UT (Remote)
10.2025 - Current
- Advocated for patient needs, ensuring access to essential healthcare services and resources.
- Analyzed feedback data to identify trends, driving strategic improvements in patient advocacy programs and services offered.
- Led initiatives to enhance service delivery workflows, resulting in improved responsiveness to patient inquiries and needs.
- Developed guidelines for handling complex claims, reducing review time through clear criteria and procedures.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Client Care Specialist
Conduent
San Francisco, California (Remote)
06.2024 - 11.2024
- Skilled at cataloging, filing, and maintaining record/data accuracy.
- Efficiently documented customer information and interactions in the designated database.
- Resolving customer complaints and increasing customer satisfaction.
- Consistently achieved and exceeded performance metrics, KPIs, and sales targets by leveraging strong communication and problem-solving skills.
- Ability to troubleshoot data discrepancies and resolve data-related issues.
Hospice Caregiver
The Terrace CRCF LLC
Bishopville, SC
09.2020 - 11.2023
- Assisted in providing a safe and clean environment for all clientele.
- Worked under the direction and supervision of a registered nurse.
- Maintained accurate records of patient care activities including assessments, treatments, medications administered.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Participated in interdisciplinary team meetings to discuss patient progress and make recommendations for changes in treatment or services.
Medical Administrative Assistant
THE TERRACE CRCF LLC
Bishopville, SC
01.2020 - 11.2023
- Schedules and coordinate appointments for in-home facility patients.
- Assists patients families with initial and end of term care paperwork.
- Proficient in data entry, data processing, and data verification.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Maintained files for referral and insurance information, entering referrals into system.
Education
HS Diploma - General Studies
LEE CENTRAL HIGH SCHOOL
Bishopville, SC, USA06-2016
Skills
- Customer Service
- Active listening
- Verbal/Written Communication
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Attention to detail
- Medicare/Medicaid
- Fraud Detection
- HIPAA Compliance
- Record-keeping
- Medical Billing
- Data Entry
- Pattern Detection
- Prior Authorization
- Quality Control
- IT Support and Troubleshooting
- Appointment Scheduling
Timeline
Patient Care Advocate
CareXm
10.2025 - Current
Client Care Specialist
Conduent
06.2024 - 11.2024
Hospice Caregiver
The Terrace CRCF LLC
09.2020 - 11.2023
Medical Administrative Assistant
THE TERRACE CRCF LLC
01.2020 - 11.2023
HS Diploma - General Studies
LEE CENTRAL HIGH SCHOOL