Perfect Friar
Lathrop,USA
Summary
PMP certified project management professional with over 5 years of experience in enhancing organizational efficiency and standardizing processes. Expertise in managing projects from inception to completion, streamlining operations, and ensuring compliance across diverse teams. Proficient in analyzing complex data to identify bottlenecks and develop scalable solutions. Strong collaborator with stakeholders to drive continuous improvement and align with strategic business objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Veri-Tax
Irvine, USA
12.2021 - Current
- Led a cross-functional project to improve verification accuracy, reducing output errors by 18% in three months.
- Managed workflow improvement project, implemented process changes and automation, cutting verification turnaround time by 10 hours while maintaining quality.
- Developed an Excel QA dashboard to track agent performance trends, cutting manual reporting time by 75% and enhancing leadership visibility.
- Spearheaded a project to implement uniform agent data-entry procedures, improving data accuracy and cutting verification turnaround time by 15%.
- Directed a data privacy audit project, standardizing checklists and remediation steps, raising audit pass rate from 88% to 98%.
Verification Specialist
Veri-Tax
Irvine, USA
09.2018 - 11.2021
- Led quality improvement initiatives by analyzing verification errors and implementing corrective processes, reducing client complaints and service errors by 10%.
- Managed client and employer verification inquiries, investigating issues and delivering timely solutions, boosting response rates by 17%.
- Coordinated process redesign projects with cross-functional teams, streamlining workflows and reducing case handling time by 15 minutes per case.
- Developed and implemented training guides and onboarding programs, standardizing procedures and decreasing new-hire ramp-up time by 20%.
IAM Analyst
Barclays Bank
Accra, Ghana
10.2014 - 12.2017
- Enforced access policies and conducted regular user access reviews, achieving a 98% compliance rate during internal audits.
- Led a project to streamline provisioning and de-provisioning workflows, reducing approval times by 20% and improving operational efficiency.
Operations Supervisor
Barclays Bank
Accra, Ghana
04.2010 - 09.2014
- Supervised and coordinated a team of 5+ operations staff, ensuring timely project execution, compliance, and high-quality service delivery.
- Collaborated with IT and cross-functional teams to implement software solutions, reducing manual errors by 15% and enhancing process efficiency.
Education
MBA - Finance
Ghana Institute of Management and Public Administration
01.2013
Bachelor of Science - Banking & Finance
University of Ghana
01.2006
Skills
- Stakeholder Management
- Requirements Gathering
- Change Management
- Cross-Functional Collaboration
- Agile & Waterfall Methodologies
- Excel
- Jira
- Trello
Certification
- Software Testing and Quality Assurance Training, 2024
- Project Management Professional (PMP), 2017
Projects
- Employer Workflow Engine, Built a SaaS Employer Workflow Engine, creating a centralized employer database that streamlined processes and boosted team productivity.
- Quality Metrics Dashboard Implementation, Spearheaded the development of a Quality Assurance dashboard by consolidating multiple data sources into a single reporting platform.
- Training Material Enhancement Project, Updated training materials by standardizing verification steps across teams to improve new-hire verification accuracy.
Timeline
Quality Assurance Specialist
Veri-Tax
12.2021 - Current
Verification Specialist
Veri-Tax
09.2018 - 11.2021
IAM Analyst
Barclays Bank
10.2014 - 12.2017
Operations Supervisor
Barclays Bank
04.2010 - 09.2014
MBA - Finance
Ghana Institute of Management and Public Administration
Bachelor of Science - Banking & Finance
University of Ghana