TRESTAN FITZSIMMONS
eHealth
Cochranton,PA
10
years of professional experience
Operations and Quality Professional experienced in driving process improvements and enhancing business performance through data-driven decision-making. Achieved operational excellence by developing documentation, implementing scalable solutions, and fostering cross-functional collaboration. Focused on continuous improvement, quality assurance, and delivering high-quality results while adapting to evolving project demands.
Work History
Quality Assurance Specialist
2 Years 1 Month- Partnered with leadership to help establish and expand quality processes within the E&I organization, supporting operational consistency and performance improvement.
- Collaborated on scripting initiatives to enhance communication standards and drive process adoption.
- Supported compliance initiatives through documentation, evaluations, reporting, and quality oversight.
- Built relationships with leaders and stakeholders to align teams and facilitate process enhancements.
- Assisted in integrating quality standards into workflows and business functions to create scalable processes.
- Built strong relationships with leaders and stakeholders across teams to support alignment, process enhancements, and continuous improvement initiatives.
Quality Assurance Specialist
9 Months- Analyzed reporting and trends to pinpoint operational improvement opportunities and enhance agent performance.
- Developed and implemented quality assurance protocols to enhance product reliability.
- Conducted comprehensive testing on software applications, ensuring adherence to regulatory standards.
- Collaborated with cross-functional teams to identify and resolve quality issues proactively.
Quality Assurance Specialist
1 Year- Developed work instructions, documentation, and operational resources to enhance consistency and ensure process adherence.
- Created centralized coaching and tracking system to foster collaboration between Quality Assurance and leadership teams.
- Supported development of knowledge base, training resources, onboarding initiatives, and quality improvement projects to streamline processes.
Quality Assurance SME & Customer Service Supervisor
4 Years- Led team to enhance operational performance through effective escalation management, workforce coordination, and targeted performance coaching.
- Analyzed operational trends and partnered with leadership to improve efficiency, service delivery, and team effectiveness.
- Supported operational performance through team leadership, escalation management, workforce coordination, and performance coaching.
- Functioned as a subject matter expert by offering guidance and recommendations on processes, policies, and performance improvement initiatives.
Education
High School Diploma
Skills
Process Improvement
Sales Operations
Cross-Functional Collaboration
Data Analysis
Reporting
Documentation & SOP Development
Script Review & Development
Project Coordination
Stakeholder Management
Compliance
Training & Knowledge Management
Continuous Improvement
Detail-oriented
Quality Standards Integration
Timeline
Quality Assurance Specialist
eHealth
07.2024 - CurrentRead More
Quality Assurance Specialist
Empower Pharmacy
10.2023 - 07.2024Read More
Quality Assurance Specialist
Truepill
01.2021 - 01.2022Read More
Quality Assurance SME & Customer Service Supervisor
Airbnb
01.2017 - 01.2021Read More
Cochranton High School
High School Diploma
Read More