Perla Alvino Chaparro
Bullard
Summary
I love Jesus and i've been a follower of Jesus since little, my parents are pastors and my family has the gift of music. I love talking about God and preaching his word. Also i love learning new things from the bible. I used to be a Sunday school teacher when i was 12 years old and i loved it because God would speak to me about what lesson to give the following Sunday. I love listening to Christian music specially K-LOVE, FUZION. I have 2 lovely children and im happily married to the love of my life since 2018. In the work field i have Dynamic and results-driven professional with extensive experience in customer service at Concentrix. Proven problem-solving skills and strong communication abilities led to enhanced customer satisfaction. Certified in CPR and OSHA, I excel in training and mentoring teams, implementing process improvements, and maintaining high operational standards. Bachelors degree in early childhood Ec-6 from the University of Texas at Tyler.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Concentrix
Jacksonville, TX
01.2021 - 03.2022
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high-volume calls, ensuring timely resolution and customer satisfaction.
- Documented interactions accurately in CRM systems to maintain comprehensive records.
- Trained new representatives on company protocols and customer service standards.
Crew Member
Whatabuger
Jacksonville, TX
02.2017 - 05.2018
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Assisted in training new crew members on company policies and best practices for service excellence.
Manager
Whatabuger
Rusk, TX
06.2015 - 02.2017
- Oversaw daily operations ensuring adherence to quality standards and customer service excellence.
- Trained and mentored team members, fostering a collaborative work environment and enhancing performance.
- Implemented process improvements that increased efficiency in food preparation and service delivery.
- Managed inventory levels, reducing waste through effective stock management and ordering practices.
Team Leader
McDonald's
Jacksonville, TX
02.2013 - 05.2015
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on food safety and quality standards.
- Streamlined workflows to enhance productivity during peak hours.
- Implemented inventory management procedures to reduce waste and improve supply chain efficiency.
Education
Associate of Science - Nursing Education
Jacksonville College
Jacksonville, TX05-2019
Bachelor of Education - Elementary Education
The University of Texas At Tyler
Tyler, TX12-2025
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- OSHA Certificate
- Phlebotomy certificate
- Blood culture collection
- Specimen labeling
- Professionalism and ethics
- Proper tourniquet application
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Call Center Representative
Concentrix
01.2021 - 03.2022
Crew Member
Whatabuger
02.2017 - 05.2018
Manager
Whatabuger
06.2015 - 02.2017
Team Leader
McDonald's
02.2013 - 05.2015
Associate of Science - Nursing Education
Jacksonville College
Bachelor of Education - Elementary Education
The University of Texas At Tyler