Perla Arce
Oakland,CA
Summary
My Objective is to demonstrate my ability to work in a group environment while still trying to accomplish my day goals.
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members, and youth community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Health Worker I
Bay Area Community Health
12.2022 - Current
- Provide confidential, youth-centered health education to teens on sexual and reproductive health, STI prevention, contraception, mental health, healthy relationships, and overall wellness.
- Conduct one-on-one counseling, risk assessments, and safety planning tailored to adolescent needs.
- Schedule and coordinate patient appointments, follow-ups, and referrals to ensure smooth access to clinic services.
- Guide teens through clinic processes, explaining consent laws, confidentiality, available services, and patient rights.
- Develop and facilitate health education workshops and presentations in schools and community settings.
- Create age-appropriate educational materials and resources supporting teen health and decision-making.
- Support outreach efforts to increase youth awareness and engagement with clinic programs.
- Summit end of the month utilization reports to supervisor
- Make sure all pamphlets and information flyers are up to date
- Enroll patients and offer Family Pact program
- Make sure teens feel welcome in the teen clinic
- STI Q Project for tittle X
- Look for available appointments in other clinic for teen patients when there is no teen clinic provider
- Provide patient-centered support to women accessing reproductive health, prenatal/postnatal care, family planning, and preventive health services.
- Track and manage Pap smear and mammogram results; identify patients due or overdue for screenings and conduct proactive outreach.
- Call and engage patients to schedule follow-up appointments, screenings, and preventive care in accordance with clinic protocols.
- Coordinate mobile mammogram events, including patient outreach, scheduling, registration, and follow-up communication.
- Use the GIC (Guideline-Informed Care) system to identify patients due for cervical and breast cancer screenings and ensure timely tracking and follow-up.
- Enter and maintain accurate data for Every Woman Counts program to support reporting, compliance, and quality improvement.
- Certify to take over CPSP role when CHPW is out
Front Desk Representative
Bay Area Community Health
09.2021 - 12.2022
- Greet patients and guest with our GUEST model
- Ensure the front desk is neat, presentable and equipped with all necessary supplies
- Answer all patients questions and incoming calls
- Direct phone calls to direct department and take down messages
- Check in patients for their appointment
- Verify insurance eligibility
- Screening eligibility for Family Pact and CDP program
- Cover Teen Clinic (confidentiality)
- Cover Peers lunches when needed
- Register new patient for appointments
- Calculate/ collect patients payments
- Confirm and update patients demographics information (Epic)
- Assist patients with appointment scheduling
- Assist patients with COVID-19 Vaccine drive
- Call to reschedule NO SHOW appointments
- Train new staff
- Help patients with medicine refill, lab work or referral
- Translate
- Member service appointments
- Assist patients with Monkey pox Vaccine
- Reschedule no show
Seat Assembly
Tesla
03.2016 - 08.2020
- Inspect parts
- Print labels with the date of production
- Rework the parts and have them ready for the next station
- Document any down time and bad parts
- Test the seats make sure all the electric function work
Education
High School Diploma -
Lionel Wilson College Preparatory Academy
06.2006
Skills
- Good Organizational and multi-tasking abilities
- Excellent knowledge of MS Office (Especially Excel/word)
- Proficient in English and Spanish (Oral and written)
- Capable to meet deadlines
- Capability to provide outstanding Customer Service
- Team Player
Certification
- Translator Certification (English Spanish)
- Pregnancy Options Counseling
- Family Planning Health Worker
- Comprehensive Prenatal Service Program
Languages
Spanish
Timeline
Community Health Worker I
Bay Area Community Health
12.2022 - Current
Front Desk Representative
Bay Area Community Health
09.2021 - 12.2022
Seat Assembly
Tesla
03.2016 - 08.2020
High School Diploma -
Lionel Wilson College Preparatory Academy