Summary
Overview
Work History
Education
Skills
Timeline
Generic

Perla Arias

North Las Vegas,NV

Summary

Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.

Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.

Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.

Skilled fountain worker with experience in customer service, maintenance of fountain machinery, and serving food and beverages. Comfortable working in fast-paced environments and adept at multitasking to meet customer needs efficiently. Strong interpersonal skills foster positive relationships with customers while maintaining high standards for cleanliness and safety. Previous roles have shown impact through increased customer satisfaction rates and consistent delivery of quality service.

Resourceful Fountain Worker known for high productivity and efficiency in task completion. Skilled in beverage preparation, customer service, and hygiene maintenance. Excel at communication, teamwork, and adaptability, ensuring seamless operations and positive customer experiences.

Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests.

Attentive individual offering many years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.

Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.

Energetic Barista known for high productivity and efficient task completion. Possess specialized skills in espresso machine operation, latte art creation, and customer service excellence. Excel using active listening, clear communication, and team collaboration to enhance café operations and customer satisfaction.

Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages, latte art, and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.

Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

29
29
years of professional experience

Work History

Fountain Worker/Barista

Resorts World Casino
North Las Vegas, NV
10.2022 - 12.2024
  • Brewed and served coffee and tea with preferred add-ins.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Restaurant Hostess

Mandalay bay casino
Las Vegas , Nevada
05.2019 - 04.2024
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Monitored dining area to assess server capacity and estimate wait times.

Lounge Hostess

Encore Casino
Las Vegas, Nevada
06.2022 - 07.2022
  • Provided excellent customer service by addressing customer needs promptly.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Barista

Cromwell Casino
Las Vegas, Nevada
03.2017 - 03.2020
  • Ground beans for espresso shots according to individual customer specifications.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Checked brewing equipment for proper functionality.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Restocked product displays based on demand and projected sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.

Food and Beverage Cashier

Mandalay bay casino
Las Vegas , NV
12.2003 - 05.2019
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Processed refunds and exchanges according to company policies while maintaining high customer satisfaction ratings.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.
  • Verified customer identification when accepting checks or credit cards.
  • Answered phone calls to assist customers with questions and orders.
  • Reconciled cash register tills and prepared deposits for bank drop offs.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Maintained cleanliness of work area throughout shift.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Assisted fellow employees in completing various tasks during busy periods or when short-staffed.
  • Operated the point of sale system to process payments from customers quickly and accurately.
  • Handled all cash transactions accurately according to established procedures.
  • Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Fountain Worker

Mandalay bay casino
Las Vegas
02.2002 - 12.2003
  • Operated cash register and handled money transactions accurately.
  • Brewed and served coffee and tea with preferred add-ins.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Assisted other team members when needed during peak business hours.
  • Assembled and served meals according to specific guest requirements.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Checked expiration dates on products to ensure freshness.
  • Ensured that all necessary ingredients were available for use during shift.
  • Scrubbed and polished counters to remove debris and food.
  • Restocked beverage supplies as needed throughout the day.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Trained new employees on proper procedures related to fountain operations.
  • Tailored orders to address customer allergies and gluten concerns.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained safe food handling practices to prevent germ spread.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Communicated effectively with kitchen staff regarding food orders.
  • Assisted in preparing fountain drinks according to customer orders.

Server

Excalibur Casino
Las Vegas, Nevada
01.1999 - 03.2002
  • Checked food before serving it to customers.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Greeted guests and provided menus.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Filled condiments and napkin containers during slack periods.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Provided exceptional service to high volume of daily customers.
  • Informed customers of daily specials and signature menu items.
  • Trained new employees to perform duties.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Responded to ad hoc cleaning duties at end of shift.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Implemented feedback from customers to improve service quality and menu offerings.

Manager

Nathan's Famous
Las Vegas, NV
01.1996 - 03.1999
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Created and managed budgets for travel, training, and team-building activities.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Ensured compliance with industry regulations and company policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Directed recruitment, hiring, and training of new staff members.
  • Analyzed business performance data and forecasted business results for upper management.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership during times of organizational change or crisis situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Conducted performance reviews for team members.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

GED -

Community College of Nevada
Las Vegas, NV
06-1996

Skills

  • Reliability and punctuality
  • Strong communication skills
  • Cash handling expertise
  • Food safety
  • Patience and empathy
  • Sanitation practices
  • Efficient multitasking
  • Creativity and innovation
  • Menu memorization
  • Order accuracy
  • Food portioning
  • Sandwich preparation
  • Sales and promotions
  • Interpersonal communication
  • Meal prep
  • Kitchen maintenance
  • Time management
  • POS system operation
  • Health and safety regulations
  • Order taking
  • Self motivation
  • Supply ordering
  • Serving and bussing
  • Multitasking capacity
  • Fast learning
  • Payment transactions
  • Guest service
  • Recipe adjustments
  • Food and beverage service
  • Problem-solving
  • Communication
  • Point of sale systems
  • Food arrangement
  • Menu planning
  • Guest inquiries
  • Food running
  • Sweep floors
  • Daily food preparation
  • Kitchen safety standards
  • Sales techniques
  • Stress management
  • Food processing
  • Coordinating reservations
  • POS system expertise
  • Positive attitude
  • Hospitality and accommodation
  • Data entry
  • Food handling and sanitization
  • Quality assessment
  • UberEats deliveries
  • Attention to detail
  • Product knowledge
  • Listening skills
  • Cash register operation
  • Schedule management
  • Money management
  • ServSafe food manager
  • Espresso and tea beverage service
  • Register operation
  • Cash drawer operations
  • Written communication
  • Order fulfillment
  • Multitasking Abilities
  • Prepare orders

Timeline

Fountain Worker/Barista

Resorts World Casino
10.2022 - 12.2024

Lounge Hostess

Encore Casino
06.2022 - 07.2022

Restaurant Hostess

Mandalay bay casino
05.2019 - 04.2024

Barista

Cromwell Casino
03.2017 - 03.2020

Food and Beverage Cashier

Mandalay bay casino
12.2003 - 05.2019

Fountain Worker

Mandalay bay casino
02.2002 - 12.2003

Server

Excalibur Casino
01.1999 - 03.2002

Manager

Nathan's Famous
01.1996 - 03.1999

GED -

Community College of Nevada
Perla Arias