Jillian Burgon
Las Vegas,NV
Summary
Experienced, goal-oriented individual skilled in greeting and assisting a high volume of customers. Proficient in recommending merchandise based on individual requirements, resulting in improved customer satisfaction and increased sales. Demonstrated expertise in creating visually appealing displays to enhance product visibility and drive sales. Exceptional at accurately and efficiently completing cash register transactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fountain Worker
Fontainebleau Las Vegas
11.2023 - Current
- Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
- Managed cash register transactions accurately, maintaining financial integrity within the establishment.
- Provided exceptional customer service by promptly addressing concerns or complaints from patrons.
- Assisted in training new employees on fountain operations procedures
- Collaborated with team members to ensure smooth workflow during busy periods
- Resolved customer complaints or concerns promptly and professionally
- Maintained a clean and organized work environment for optimal efficiency and customer appeal.
Line Cook
Wynn Resorts
12.2022 - 07.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Pantry Cook
Station Casinos
10.2022 - 12.2022
- Ensured timely preparation of all pantry items, allowing for efficient plating during peak service hours.
- Sustained a well-organized workspace enabling efficient multitasking while maintaining high quality standards.
- Supported kitchen staff during high-volume service periods, contributing to team success and customer satisfaction.
- Prepared a variety of cold appetizers, salads, and desserts according to established recipes and guest preferences.
- Demonstrated flexibility by adapting to changing menu requirements or dietary restrictions as needed.
- Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
Concessions Worker
Station Casinos
05.2022 - 10.2022
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
Uniform Attendant
Cintas Corporation INC
11.2021 - 05.2022
- Addressed employee concerns related to uniforms promptly, fostering a positive work environment.
- Implemented hygiene protocols for safe handling of uniforms during the COVID-19 pandemic, protecting both employees and customers'' health.
- Ensured timely delivery of clean uniforms to staff, maintaining a well-presented workforce.
- Collaborated with management to evaluate employee feedback regarding uniforms, leading to improvements in comfort and style.
- Conducted regular inventory checks to prevent stock shortages or excesses, avoiding unnecessary expenses.
- Maintained accurate records of uniform issuance and returns for accountability purposes.
Sales Associate
DICK'S Sporting Goods
07.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Improved customer satisfaction by providing efficient and accurate bicycle repairs and maintenance services.
- Reduced wait times by quickly diagnosing problems during initial assessments of bikes brought in for service.
- Expanded technical skills by attending workshops, training sessions, and staying current on industry trends.
Concessions Worker
Cinemark / Century Theatres
07.2019 - 03.2020
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Education
High school diploma -
Chaparral High School
Las Vegas, NV06.2019
Skills
- Strong communication skills
- Reliability
- Reliability and punctuality
- Food safety
- Cash handling expertise
- Sanitation practices
- Menu memorization
- Order accuracy
- Positive attitude
- Teamwork and collaboration
- Customer service
- Time management
Certification
- Driver's License
- Food Handler Certification
Assessments
- Work style: Reliability, Proficient, 11/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Cooking skills: Basic food preparation, Proficient, 11/01/22, Preparing food, using cooking equipment, and converting ingredient measurements
Timeline
Fountain Worker
Fontainebleau Las Vegas
11.2023 - Current
Line Cook
Wynn Resorts
12.2022 - 07.2023
Pantry Cook
Station Casinos
10.2022 - 12.2022
Concessions Worker
Station Casinos
05.2022 - 10.2022
Uniform Attendant
Cintas Corporation INC
11.2021 - 05.2022
Sales Associate
DICK'S Sporting Goods
07.2020 - 05.2022
Concessions Worker
Cinemark / Century Theatres
07.2019 - 03.2020
- Driver's License
- Food Handler Certification
High school diploma -
Chaparral High School
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