Perla Cabrera
Lodi,NJ
Summary
Customer service representative with over 4 years of experience and face-to-face customer service. Experience with sales, troubleshooting, and customer care. Knowledgeable in major customer service software, handling customer complaints, and maintaining a positive, friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role, or in general. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Administrative Services
New York Presbyterian Hospital- Weill Cornell
Manhattan, NY
08.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Scanned documents into electronic filing systems for easy retrieval.
- Maintained an organized filing system for all paperwork related to patient registrations.
- Entered patient data into computer systems accurately and efficiently.
- Greeted and welcomed patients in a friendly and professional manner.
- Answered questions about health plan coverage policies and procedures.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Provided support to clinical staff with regards to registration related tasks.
- Verified patient demographic information and updated records accordingly.
Shift Leader
Au Bon Pain
New York, NY
06.2017 - 08.2022
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Monitored employee performance and provided feedback for improvement.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored inventory levels and ordered supplies as needed.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Maintained positive working relationship with fellow staff and management.
Pharmacy Assistant
Cedra Pharmacy
New York, NY
06.2019 - 03.2020
- Greets all guests in a professional manner.
- Helps the pharmacist make prescriptions and package items to distribute to the right client.
- Manages stock and inventory.
- Implements empathy for guests' concerns in a fast-paced environment.
- Deliveries of prescriptions to disabled guests.
- Prepared labels for prescriptions and dispensed medications to patients.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Handled the client's confidential files, including their credit card and billing information, with care.
Receptionist
Chelsea Piers
New York, NY
07.2019 - 12.2019
- Provided clerical support, such as answering multiple phone lines, taking messages, and scheduling appointments.
- Replenishing forms and items, restocking supplies, and completing data entry.
- Keeping the station clean to maintain a healthy environment for coworkers and clients.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Prepared welcome packages for new hires.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Verified visitors' identification cards before allowing access to the building.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
HS Diploma -
Skills
- Database management
- Team collaboration
- Task prioritization
- Data entry
- Problem solving
- Organizational skills
- Effective communication
- Leadership
- Dependable and responsible
- Teamwork and collaboration
- Verbal communication
- Administrative support
- Medical terminology
- Patient registration
- Inventory management
- HIPAA compliance
- Customer service
Education And Specialized Trainings
- HS Diploma
- Food Handlers
- Proficient in Microsoft Excel, Microsoft Powerpoint, Microsoft Word
- Bilingual Speaker: English and Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Services
New York Presbyterian Hospital- Weill Cornell
08.2022 - Current
Receptionist
Chelsea Piers
07.2019 - 12.2019
Pharmacy Assistant
Cedra Pharmacy
06.2019 - 03.2020
Shift Leader
Au Bon Pain
06.2017 - 08.2022