Cathy Guevara
El Monte
Summary
Dynamic administrative professional with extensive experience in supervising operations and implementing workflow enhancements. Strong communication and problem-solving skills have led to significant improvements in service delivery and team productivity.
Overview
26
26
years of professional experience
Work History
Administrative Services Supervisor
Cit of Long Beach
Long Beach, Ca
09.1994 - 12.2020
- Supervise daily administrative operations, ensuring compliance with city policies and regulations.
- Implement process improvements to enhance workflow efficiency across various departments.
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Mentor and train staff on best practices in administrative procedures and customer service.
- Develop strategic plans to optimize resource allocation and improve service delivery outcomes.
- Worked closely with department leaders and staff for administrative policies and procedures and provided input for yearly evaluations.
- Implemented policies and procedures that fostered compliance with company standards as well as local, state, and federal regulations.
- Implemented innovative filing systems to optimize document retrieval times and reduce clutter in the office space.
- Conducted regular audits of departmental inventory levels to ensure adequate supplies were available when needed.
- Maintained policy and procedure manuals and documented processes.
- Participated in administrative activities such as conferences, task forces and accreditation reviews.
- Established strong relationships with external vendors to ensure seamless delivery of services while maintaining favorable contract terms.
- Collaborated with other supervisors to develop cross-departmental projects that improved overall company efficiency.
- Assisted with employee performance evaluations, providing constructive feedback to support professional growth and development.
- Reduced overhead costs by negotiating vendor contracts and identifying opportunities for cost savings within the department.
- Developed and implemented training programs for new hires, resulting in faster onboarding and increased productivity.
- Enhanced communication between departments by establishing regular meetings and fostering open dialogue among team members.
- Examined billing procedures and sought to improve invoicing and billing errors.
- Created an organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created reports, presentations and other materials for executive staff.
- Organized and updated databases, records and other information resources.
Education
High School Diploma -
El Rancho
Pico Rivera, CASkills
- Reliability
- Database management
- Administrative oversight
- Staff management
- Staff supervision
- Staff scheduling
- Calendar management
- Workflow management
- Workflow management
- Operations management
- Budget planning
- Community outreach
- Task management
- Database management
- Critical thinking
- Decision-making
- Planning and prioritization
- Team coordination
- Multitasking
- Calendar management
- Reliability
- Self motivation
- Excellent communication
- Verbal communication
- Office support
- Employee scheduling
- Conflict resolution
- Supplier management
- Financial oversight
- Talent acquisition
- Project coordination
- Process optimization
- Inventory control
- Workflow management
- Administrative oversight
- Quality assurance
- Office management
- Written skills
Languages
Spanish
Professional Working
Timeline
Administrative Services Supervisor
Cit of Long Beach
09.1994 - 12.2020
High School Diploma -
El Rancho