Perla De Leon
Mansfield,Texas
Summary
Trusted Key Holder trained in store operations and customer relations. Expertly addresses opening and closing duties with cashier till support and workflow coordination. Organized and detail-oriented professional with tactful communication skills and talent in creative problem-solving. Motivated key holder trusted with responsibility of managing store environment. History of successfully supervising employees and motivating strong performance. Focused on loss prevention and store profitability.
Overview
3
3
years of professional experience
Work History
Optometric Technician
Midlothian Family Eye Clinic
Midlothian, TX
07.2024 - Current
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Checked patient records for accuracy and updated them when necessary.
- Scheduled appointments for patients according to their needs and preferences.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Maintained a clean work environment by sterilizing instruments after each use.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Conducted vision screenings using automated refraction technology.
- Prepared invoices for services rendered and collected payments from patients.
- Educated patients about the importance of regular eye exams and preventive care measures.
- Helped fit contact lenses on customers per doctor's instructions.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Ensured that all medical equipment was functioning properly before use.
- Answered phone calls from customers inquiring about services offered by the practice.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Verified prescriptions written by doctors prior to filling orders.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Determined most appropriate tools and treatments for specific eye problems.
Key Holder
Kirklands
Arlington, Texas
07.2023 - Current
- Resolved escalated customer service issues or concerns
- Monitored floor stock levels and assisted in replenishing merchandise
- Trained and mentored employees to improve sales and customer service skills
- Coordinated smooth front-end operations, overseeing front-line employee work
- Processed sales, returns and exchanges quickly and accurately
- Maintained store cleanliness and assisted management with operational tasks
- Delivered consistent service to customers with proper staff coverage and well-trained employees
- Protected security of cash, inventory and other company assets with strict adherence to company procedure
- Handled store opening and closing with consistent attention to established requirements
- Organized stock room and checked inventory for accurate labeling, logical placement and neat arrangement
- Led by example on sales floor and always achieved individual sales goals
- Counted and balanced drawers and armed alarm system as part of store opening and closing
- Demonstrated expert product knowledge and recommended specific products to suit customers' needs
- Supported sales associates in addressing complex customer needs or concerns
- Resolved customer complaints and escalated issues to management
- Opened and closed store according to established procedures
- Processed incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and stocking shelves accordingly
- Trained new employees on store policies, procedures, and register operations
- Collaborated with management team to plan promotional events and sales initiatives
Receptionist
Mansfield Eye Vision
Mansfield, Texas
07.2023 - 12.2023
- Greeted incoming guests and directed individuals to appropriate personnel
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Recorded inquiries, complaints and comments as well as action taken
- Coordinated office cleaning and lobby organization for office and meeting areas
- Treated visitors with friendly, approachable attitude
- Scheduled appointments and documented updates in scheduling software
- Answered questions regarding company pricing and policies
- Directed numerous calls per day to appropriate recipients using multi-line system
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Handled cash transactions related to services rendered at front desk for example, notary public fees
- Answered incoming phone calls and provided information or transferred calls accordingly
- Maintained clean and orderly reception area, including seating and reading materials
- Prepared conference rooms for meetings by setting up chairs, tables, projectors, refreshments if required
- Scheduled appointments for staff members and clients in organized manner
Cashier
Tractor Supply
Mansfield, Texas
09.2021 - 06.2023
- Offered customers information about upcoming promotions and available items
- Informed customers of promotions and special offers to increase sales
- Bagged, boxed or wrapped products for customers
- Provided information to customers on products or services
- Promoted loyalty programs and store cards
- Kept clean, organized and well-stocked checkout areas
- Approached and solved problems with initiative and sound judgment
- Worked with supervisory team to meet customer needs
- Addressed customer questions and complaints with professionalism
- Gave customers full attention and attended to their needs
- Stocked store shelves and end-caps with merchandise
- Trained new retail team members in customer service and company policies
Education
High School -
Lake Ridge High School
Mansfield06.2021
Associate of Science - Optometry
Tarrant County College
Fort Worth, TXSkills
- Opening and closing coordination
- Customer Service Management
- Staff Oversight
- Drawer counting
- Adaptability
- Alarm systems
- Multitasking
- Daily Reporting
- Organizational skills
- Promotional planning
- Team leadership
- Customer service excellence
- Training and mentoring
- Problem-solving abilities
- Goal setting
- Time management
- Store maintenance
- Staff Training
- Scheduling coordination
- Scheduling
- Flexible Scheduling
- Machinery calibration
- File and record maintenance
- Contact lens fitting
- Visual field testing
- Appointment scheduling
- Patient testing
- Patient recordkeeping
- Glasses repair
- Medical terminology proficiency
Languages
Spanish, Fluent
Timeline
Optometric Technician
Midlothian Family Eye Clinic
07.2024 - Current
Key Holder
Kirklands
07.2023 - Current
Receptionist
Mansfield Eye Vision
07.2023 - 12.2023
Cashier
Tractor Supply
09.2021 - 06.2023
High School -
Lake Ridge High School
Associate of Science - Optometry
Tarrant County College