Perla Haro Estrada
Elizabethtown,NC
Summary
Dedicated professional with strong experience in cash handling, merchandising, and customer service. Highly organized and proactive, excels in team environments and demonstrates effective multitasking and time management skills. Committed to delivering positive customer experiences, adaptable to fast-paced settings and last-minute changes, consistently maintaining high work standards.
Overview
6
6
years of professional experience
Work History
Cashier/Waitress/Manager
Giorgio's Restaurant and Pizza
Elizabethtown, North Carolina
05.2022 - 12.2025
- Provided excellent customer service in fast-paced dining environment.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Resolved customer complaints promptly to maintain positive dining experience.
- Checked back with customers during meal service to confirm satisfaction and address needs.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Took customer orders and communicated special requests to kitchen staff.
- Took orders for food and drinks and delivered them to guests.
- Served food and beverages efficiently to ensure guest satisfaction.
- Trained new waitstaff on restaurant procedures and policies to ensure consistent service quality.
- Trained new employees on specific restaurant tasks and responsibilities.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean.
- Checked personal identifications during alcohol sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash transactions accurately at the end of shifts.
- Restocked condiment and napkin containers to maintain service efficiency.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Cashier
Kentucky Fried Chicken
Elizabethtown, North Carolina
06.2020 - 05.2022
- Processed customer transactions with accuracy and efficiency.
- Handled cash, credit, and mobile payments securely.
- Provided prompt, friendly service to create positive customer experiences.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of cashier area.
- Coordinated with team members to streamline service flow and improve customer satisfaction.
- Followed company policies for food safety and hygiene standards.
- Trained new team members on cash register operations and customer service best practices.
Education
High School Diploma -
East Bladen High School
Elizabethtown, NC06-2022
Skills
- Cash handling
- Customer service
- Point of sale operation
- Food safety protocols
- Order processing
- Inventory management
- Employee training
- Ordering and stocking
- Liquor law compliance
- Order taking
- Basic math
- Refund handling
- Staff training
Languages
English
Professional
Spanish
Limited
Timeline
Cashier/Waitress/Manager
Giorgio's Restaurant and Pizza
05.2022 - 12.2025
Cashier
Kentucky Fried Chicken
06.2020 - 05.2022
High School Diploma -
East Bladen High School