Perla Hernandez
Austin,TX
Summary
Dedicated customer service professional with proven ability to resolve complaints and enhance satisfaction. Bilingual communicator, committed to fostering teamwork and community engagement.
Overview
2027
2027
years of professional experience
Work History
Volunteer
Central Texas Food Bank
Austin, TX
- Engaged with community volunteers, providing guidance and support during food drive events.
- Ensured compliance with health and safety standards while handling food products.
- Raised awareness about environmental issues through educational workshops.
Customer Service Cashier
H-E-B Grocery
Austin, TX
05.2025 - Current
- Collaborated with team members to ensure smooth checkout operations during peak hours.
- Assisted customers with inquiries, providing product information and recommendations.
- Implemented effective solutions for resolving customer complaints, enhancing satisfaction levels.
Education
Certificate - Medical Assistant
The College of Health Care Professions
TX10-2026
Skills
- Positive attitude
- Teamwork and collaboration
- Problem solving
- Community service
- Computer skills
- Customer service
- Fluent bilingualism
- CPR certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
H-E-B Grocery
05.2025 - Current
Volunteer
Central Texas Food Bank
Certificate - Medical Assistant
The College of Health Care Professions