PERLA I. QUINONEZ LOYA
Avondale,AZ
Summary
Detail-oriented Estimator and Bilingual Customer Service Professional with over 10 years of experience supporting construction projects, clients, and internal teams. Recognized for delivering accurate bids, building strong builder relationships, and resolving customer concerns with professionalism and empathy. Highly organized and adaptable, with a proven ability to manage multiple priorities under pressure while meeting deadlines and team goals.
Overview
13
13
years of professional experience
Work History
Estimator
Avanti Windows & Doors LLC
El Mirage, USA
03.2019 - Current
- Prepare accurate and timely bids and proposals for residential and commercial window and door projects.
- Manage multiple projects simultaneously, ensuring consistent communication with builders and internal departments.
- Review construction plans and specifications to ensure proposal accuracy and reduce project risks.
- Deliver proposals under tight deadlines, contributing to increased project wins and customer satisfaction.
Customer Service Representative
Phoenix Motor Vehicles Service
Phoenix, USA
05.2013 - 08.2020
- Delivered excellent service by addressing customer concerns, resolving account issues, and ensuring transaction accuracy.
- Maintained detailed knowledge of services and policies to support customer education and retention.
- Monitored cash operations and identified discrepancies to maintain financial accuracy.
- Managed inventory levels by tracking and ordering supplies for optimal stock management. to ensure accurate stock levels.
Customer Service Representative
Avanti Windows & Doors LLC
El Mirage, USA
03.2017 - 03.2019
- Handled a high volume of calls and emails, providing prompt and professional service to home builders and clients.
- Processed part orders and service tickets efficiently while coordinating with field techs and warehouse staff.
- Demonstrated strong problem-solving skills in fast-paced, high-pressure situations.
Education
High School Diploma -
Glendale High School
Glendale, AZSkills
- Bilingual Communication (Spanish & English)
- Construction Estimating & Bid Preparation
- Blueprint/Plan Reading (Bluebeam)
- Builder & Vendor Relationship Management
- Microsoft Office Suite (Word, Excel)
- Customer Service & Conflict Resolution
- Multitasking & Time Management
- Team Collaboration & Cross-Functional Support
Languages
- English
- Spanish
Professional References
- Alex Meza, Owner, Phoenix Motor Vehicles Service, 602-442-4900
- Matt Miller, Estimating Manager, Avanti Windows & Doors LLC, 602-559-9900
Timeline
Estimator
Avanti Windows & Doors LLC
03.2019 - Current
Customer Service Representative
Avanti Windows & Doors LLC
03.2017 - 03.2019
Customer Service Representative
Phoenix Motor Vehicles Service
05.2013 - 08.2020
High School Diploma -
Glendale High School