Perla Quinonez Loya
Avondale,AZ
Summary
Dynamic estimator with proven expertise at Avanti Windows & Doors LLC, recognized for delivering precise cost estimates and fostering strong vendor relationships. Bilingual in Spanish and English, I excel in project bidding and customer service, enhancing client loyalty through effective communication and empathy. Skilled in utilizing estimating software to streamline processes and ensure accuracy.
Hardworking, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Estimator
Avanti Windows & Doors LLC
El Mirage, AZ
03.2019 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Facilitated successful project bids, consistently delivering detailed proposals under tight deadlines.
- Prepared bids and proposals to submit to clients and secure new business.
Customer Service Representative
Phoenix Motor Vehicles Service
Phoenix, AZ
05.2013 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong transactions knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of transactions and service changes.
- Educated customers about the transaction process and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Avanti Windows & Doors LLC
El Mirage, AZ
03.2017 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Provided excellent customer care by responding to email requests, assisting with what the home builder required and handling ordering functions.
Education
High School Diploma -
Glendale High School
Glendale, AZ05.2010
Skills
- Bilingual (Spanish and English)
- Cost estimation
- Material takeoffs
- Estimate preparation
- Estimating software, Word, Excel, Etc
- Project estimation and bidding
- Bid preparation
- Vendor relationships
- Obtaining bids
- Preparing estimates
- Multitasking Abilities
- Written communication
- Organizational skills
- Teamwork and collaboration
- Blueprint reading
Timeline
Estimator
Avanti Windows & Doors LLC
03.2019 - Current
Customer Service Representative
Avanti Windows & Doors LLC
03.2017 - 03.2019
Customer Service Representative
Phoenix Motor Vehicles Service
05.2013 - 08.2020
High School Diploma -
Glendale High School