Perla K Henriquez
Bradenton,FL
Summary
Results-driven Customer Service Specialist with expertise in task prioritization and multitasking in high-pressure environments. Delivered effective solutions to escalated customer issues, enhancing satisfaction levels. Collaborated effectively within teams to achieve organizational goals while leveraging CRM systems to optimize service delivery.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Amazon
Sarasota, Florida
11.2025 - Current
- Operated material handling equipment to efficiently transport products within the warehouse, ensuring timely access to inventory.
- Maintained accurate stock levels with handheld scanners and inventory management systems, supporting effective inventory control.
- Prepared and completed warehouse orders for delivery or pickup according to schedule, contributing to consistent fulfillment of customer demands.
- Collaborated with team members to ensure timely order fulfillment and shipment preparation.
- Followed established guidelines for picking orders accurately.
- Maintained organization of shelves, workstations, and pallet areas to ensure safety standards.
- Operated scanners, computers, and other equipment to track orders.
- Followed safety protocols to promote a secure working environment for all employees.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Hostess Trainer
Longhorn
Bradenton, Florida
05.2025 - 11.2025
- Trained new host staff on customer service standards and seating procedures.
- Coordinated seating arrangements to optimize guest flow during peak hours.
- Enhanced guest experience by promptly addressing inquiries and special requests.
- Facilitated effective communication between front-of-house staff and kitchen personnel to enhance service delivery.
- Provided support during peak periods by working directly alongside hostesses at busy times.
- Monitored dining area to ensure cleanliness and readiness for guests.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
- Prepared workstations with ingredients and tools to streamline service preparation.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Floor Sales Associate (Seasonal)
Burlington Stores
Duluth, USA
11.2024 - 01.2025
- Guided customers in product selection, enhancing their shopping experience and satisfaction.
- Provided exceptional customer service in a fast-paced environment.
- Assisted customers with product inquiries and purchases.
- Demonstrated excellent communication skills while assisting customers with product selections.
- Utilized product knowledge to make personalized recommendations to customers.
- Resolved customer complaints and issues in a timely and professional manner.
- Maintained a clean and organized sales floor environment.
- Organized and created visually appealing displays, contributing to increased product visibility and sales.
- Worked with team members to achieve sales targets and foster a positive shopping environment.
- Managed and organized inventory for a retail store.
- Managed inventory and restocked supplies in a fast-paced retail environment.
- Assisted with inventory management and restocking products.
- Utilized POS systems to ring up purchases and track sales data.
- Operated cash register and processed customer transactions.
- Processed payments and cash handling accurately and efficiently.
- Handled cash, credit card, and mobile payments with accuracy and efficiency.
- Assisted with setting up displays and promotional materials to drive sales.
- Assisted customers with product selection and inquiries.
- Assisted customers with product selection and inquiries.
Sales Associate/Cashier
Walmart
Lawrenceville, USA
09.2023 - 10.2024
- Greeted customers, delivering exceptional service that enhanced shopping experience.
- Assisted customers with product selection, sizing and styling.
- Assisted customers in locating products, addressing inquiries, and offering tailored advice.
- Engaged customers in professional dialogue to identify and meet their needs.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Supported teammates in processing sales transactions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Ensured compliance with all safety regulations while handling hazardous materials.
Customer Support Specialist
Family Business
Duluth, GA
04.2021 - 06.2024
- Provided exceptional customer service to clients and resolved inquiries efficiently.
- Responded promptly to customer emails and phone calls, prioritizing urgent issues.
- Assisted in managing customer complaints and ensured satisfactory resolutions.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Conducted follow-ups with customers post-resolution to confirm satisfaction and reinforce customer relationships.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Investigated customer complaints regarding product quality or service rendered.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Created strategies to enhance customer experience with products and services, aligning support processes with customer needs.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Developed FAQs and support documentation for common customer questions and issues.
- Consulted with customers regarding needs and addressed concerns.
Education
High School -
Gwinnett Online Campus
Lawrenceville12-2024
Skills
- Warehouse operations
- Inventory management
- Shipping and receiving
- Order Processing
- Payment Processing
- Cash Register Operation
- Cash handling
- Microsoft excel
- Microsoft word
- IT skills
- Technical skills
- Time management
- Multitasking strength
- Problem-solving skills
- Needs assessment
- Basic math
- Team collaboration
- Verbal and written skills
- Organizational skills
- Spanish
- Safety compliance
- Customer relationship management
- Effective communication
- Problem solving
- Conflict resolution
- Basic mathematics
- Attention to detail
- Customer engagement
- CRM software
- De-escalation techniques
- Complaint handling
- Strong teamwork
- Problem resolution
- Scheduling
- Client relations
- Customer service
- Data entry
Languages
English
Professional
Spanish
Professional
Timeline
Warehouse Worker
Amazon
11.2025 - Current
Hostess Trainer
Longhorn
05.2025 - 11.2025
Floor Sales Associate (Seasonal)
Burlington Stores
11.2024 - 01.2025
Sales Associate/Cashier
Walmart
09.2023 - 10.2024
Customer Support Specialist
Family Business
04.2021 - 06.2024
High School -
Gwinnett Online Campus