Perla Lopez Quezada
Omaha,NE
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy.
Overview
7
7
years of professional experience
Work History
Cash Management Service Teller
Loomis Armored
Omaha, NE
10.2023 - 08.2024
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Bilingual Customer Service Representative
Ubiquity Global Services
Omaha, NE
12.2022 - 05.2023
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Type-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Met all call quality standards and daily quotas for first-call resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bilingual Customer Service Representative
OneWorld Community Health Centers
Omaha, NE
01.2022 - 11.2022
- Investigated and resolved patients inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
Material Handler
GXO Logistics
Council Bluffs, IA
08.2021 - 12.2021
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Received and unpacked shipments and new equipment as directed.
- Transported inventory items to appropriate locations.
Print Machine Operator
Airlite Plastics
Omaha, NE
11.2017 - 07.2021
- Checked job information at each press to verify that correct ink was delivered.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Protected materials for transport by correctly packaging products in boxes and crates.
Education
High School Diploma -
Omaha South Magnet High School
Omaha, NE05.2017
Skills
- Cash handling expertise
- Customer Relationship Building
- Conflict resolution techniques
- Regulatory Compliance
- Cash counting
- Spanish speaking
Timeline
Cash Management Service Teller
Loomis Armored
10.2023 - 08.2024
Bilingual Customer Service Representative
Ubiquity Global Services
12.2022 - 05.2023
Bilingual Customer Service Representative
OneWorld Community Health Centers
01.2022 - 11.2022
Material Handler
GXO Logistics
08.2021 - 12.2021
Print Machine Operator
Airlite Plastics
11.2017 - 07.2021
High School Diploma -
Omaha South Magnet High School