Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation: Diamond Bar, CALos Angeles, CASan Bernardino, CAPomona, CA
Open to relocation: Yes
Open To Work
PERLA Y MARCIAL
Diamond Bar,CA
Work Preference
Summary
Dedicated professional skilled in optimizing operational workflows and ensuring financial integrity. History of enhancing team performance through effective communication and meticulous attention to detail. Committed to delivering exceptional customer service while managing complex financial tasks with precision.
Overview
11
11
years of professional experience
Work History
Bus Operator - 35+ Hours / Week
LA Metro
Los Angeles, California
05.2026 - 09.2026
- Operated buses safely on designated routes across LA Metro service areas.
- Conducted pre-trip inspections to ensure vehicle safety and compliance standards.
- Assisted passengers with boarding, disembarking, and fare payment processes.
CUSTOMER SERVICE / DISPATCH - 40+ hrs / Week
FRONTLINE FREIGHT
Walnut, California
03.2023 - 05.2026
- Dispatched orders to drivers, facilitating on-time deliveries.
- Processed and entered orders, ensuring accuracy in record-keeping.
- Assisted vendors through email and phone communications for order inquiries.
- Performed data entry tasks to support operational workflows.
- Audited orders for payroll entries, improving accuracy in financial reporting.
- Handled bookkeeping duties to ensure financial integrity.
- Managed light accounting responsibilities to support overall budgeting efforts.
PAYMENT PROCESSOR - 40 Hrs / Week
LITIGATION PRACTICE GROUP.
07.2022 - 03.2023
- Managed payment processing, ensuring timely and accurate transactions. Communicated regularly with clients regarding missed payments, changes, refunds, and enrollment adjustments, fostering transparency and trust. Facilitated client enrollments and developed Legal Service Agreements with payment schedules, streamlining onboarding process.
- Processed electronic payments accurately and efficiently in a high-volume environment.
- Managed client accounts, ensuring timely payment processing and compliance with regulations.
- Reviewed and reconciled payment discrepancies to maintain accurate financial records.
RECEPTIONIST / ACCOUNTING CLERK - 40 Hrs / Week
TWENTY FOUR SEVEN COMMERCIAL CLEANING
10.2015 - 02.2022
- Answered heavy call volume, assigned jobs to workers, managed calendar, filled documents accurately, faxed important documents, scheduled meetings, collected work orders, performed data entry, and provided exceptional customer service in person and over the phone.
- Compiled general financial statements and executed account closing procedures monthly. Generated and submitted invoices per financial schedule. Collected, arranged, and entered information into computer database. Provided comprehensive clerical and administrative support to department staff and followed up with customers to collect information and verify details. Managed 12+ properties by collecting payments and processing service orders.
- Greeted clients and visitors with professionalism and warmth.
- Managed phone calls and directed inquiries to appropriate staff.
- Scheduled appointments and maintained the front desk calendar efficiently.
Education
Basic to Graduate -
John Marshall HS
Medical Assistant / Social Science Degree -
United Education Institute
Skills
- Dispatch coordination
- Safety compliance
- Operational efficiency
- Attention to detail
- Time management
- Problem Solving
- Customer engagement
- Effective communication
- Communication
- Teamwork
- Team building
- Leadership
- Interpersonal skills
LANGUAGES
English, Spanish
Timeline
Bus Operator - 35+ Hours / Week
LA Metro
05.2026 - 09.2026
CUSTOMER SERVICE / DISPATCH - 40+ hrs / Week
FRONTLINE FREIGHT
03.2023 - 05.2026
PAYMENT PROCESSOR - 40 Hrs / Week
LITIGATION PRACTICE GROUP.
07.2022 - 03.2023
RECEPTIONIST / ACCOUNTING CLERK - 40 Hrs / Week
TWENTY FOUR SEVEN COMMERCIAL CLEANING
10.2015 - 02.2022
Basic to Graduate -
John Marshall HS
Medical Assistant / Social Science Degree -
United Education Institute