Julie Romero
Avondale,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, with customer service, multitasking and time management abilities. Committed to bringing a positive energy to the workplace and ensuring exceptional customer service.
Overview
27
27
years of professional experience
Work History
Benefits Specialist
State of Arizona
Phoenix, Arizona
06.2024 - Current
- Initiate and process applications for public assistance programs and determining eligibility through automated systems.
- Conduct interactive interviews in person and gather facts to verify application information.
- Communicate effectively with applicants and recipients to address concerns and provide assistance.
- Explain program rules and policies to claimants and representatives.
- Attend staff meetings, trainings, and orientations.
- Knowledge of Federal and State laws, regulations, and policies governing eligibility for public assistance programs.
- Processed benefit enrollment forms, changes, and terminations.
- Compiled data from various sources for reporting purposes.
- Researched and resolved applicant inquiries regarding benefits programs.
- Checked accuracy and completeness of benefits applications and documents.
- Other duties as assigned.
Customer Service Representative
Lexington Law Firm
Phoenix, AZ
10.2015 - 03.2024
- Answered inbound calls, chats and emails regarding product inquiries, orders, complaints and general customer service.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Complied with quality assurance standards while handling customer inquiries.
- Created detailed reports on team activities as requested by management.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Other duties as assigned.
Phone Sales Representative
Cirtech
Phoenix, Arizona
08.2014 - 10.2015
- Answered incoming calls from potential customers, provided product information and answered questions.
- Generated leads through cold calling techniques and sales.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Maintained and recorded customer information in database.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Developed relationships with customers in order to increase sales opportunities.
- Adhered to all company policies, procedures and regulations regarding telephone etiquette.
- Other duties as assigned.
General Manager
El Pollo Loco
Phoenix, Arizona
06.1998 - 07.2014
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated POS system with new products and promotional offers.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
High School Diploma -
Trevor Brown High School
Phoenix, AZ05-1988
Skills
- PC and Microsoft Office proficient
- Payment Processing
- Multitasking and Organization
- Good Communication Skills
- Policies and Procedures
- Detail-Oriented
- Active listening
- Resolving Customer Issues
- Problem-solving skills
- Inbound and Outbound Calling
- Adherence To High Customer Service Standards
- Cross-Functional Communication
- Call Monitoring
- Friendly and Positive
- Team Building and Leadership
- Eligibility determination
- Benefits processing
Education and Training
other
References
References available upon request.
Timeline
Benefits Specialist
State of Arizona
06.2024 - Current
Customer Service Representative
Lexington Law Firm
10.2015 - 03.2024
Phone Sales Representative
Cirtech
08.2014 - 10.2015
General Manager
El Pollo Loco
06.1998 - 07.2014
High School Diploma -
Trevor Brown High School