Perla Saenz
Santa Ana,Ca
Summary
Positive leader with strong background contributing to process improvements and change implementation. 20 years of Mortgage experience. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Provide team members with the knowledge and tools to succeed in fast-paced environment. Delivering excellent costumer service and support to all costumers and colleagues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Closing Manager
ACRA LENDING
Irvine, CA
07.2023 - Current
- Managed multiple mortgage fundings simultaneously, maintaining accurate records and prioritizing tasks effectively.
- Maintained up-to-date knowledge of industry trends and best practices related to mortgage fundings, ensuring compliance with all relevant regulations and guidelines.
- Maximized efficiency within the department by organizing workload distribution among Mortgage Funder team members according to individual strengths and expertise.
- Recruited, interviewed and hired for Closing and Funding Department.
- Prepared early CD's, CD's Docs, Funding and PCCD as needed to maintain service level agreements
CLOSING MANAGER
LOANDEPOT
Foothill Ranch
11.2020 - 09.2022
- Managed the Closing Flex Team, ( Closers, Doc Drawers Funders )
- Motivated team to exceed service levels by fostering an environment of continuous process improvement.
- Managed daily pipeline to ensure service level agreements and productivity metrics were met.
- Performed daily huddles, one on one meetings with direct reports to ensure all team members performed at their highest potential and achieved performance goals
- Resolved all escalation issues raised by internal and external customers, insuring processes were in place to mitigate future escalations and potential risk
- Prepared early CD's, CD's Docs, Funding and PCCD as needed to maintain service level agreements.
- Recruited, interviewed and hired for Closing and Funding Department.
CLOSING SUPERVISOR
STEARNS LENDING, LLC
Yorba Linda
03.2012 - 11.2020
- Managed the Closing Flex Team, ( Closers, Doc Drawers Funders )
- Motivated team to exceed service levels by fostering an environment of continuous process improvement.
- Managed daily pipeline to ensure service level agreements and productivity metrics were met.
- Performed daily huddles, one on one meetings with direct reports to ensure all team members performed at their highest potential and achieved performance goals.
- Resolved all escalation issues raised by internal and external customers, insuring processes were in place to mitigate future escalations and potential risk.
- Prepared early CD's, CD's Docs, Funding and PCCD as needed to maintain service level agreements.
- Supervised trained and coached employees within the CD's, Docs and Funding department on procedures, products, applications and regulations on wholesale loans.
- Directed and tracked volume of loans by pulling reports throughout the day to ensure we remained complaint with turn around times and service levels were met.
- Handled all escalations for all closer's and kept team abreast of all compliance, P&P's and system updates.
- Performed daily audits for each team member.
- Held team meetings on a weekly basis to ensure closing process was effective and would update process as needed.
LOAN MODIFICATION CLOSER
MORTGAGE OUTREACH SERVICES
Irvine
10.2009 - 02.2012
Education
HIGH SCHOOL DIPLOMA -
SANTA ANA HIGH SCHOOL
06.2000
Skills
- Hiring and Onboarding
- Loan Closing
- Bilingual in Spanish
- Regulations Compliance
- Customer Service
- Effective Working Relationships
- Employment Verification
- Mortgage Lending
- Closing Disclosures
- Quality Control Analysis
- Lender Quality Initiatives
- Process Development and Streamlining
Careerobjective
CLOSING MANAGER
Certification
Notary Public, National Notary Association
Timeline
Closing Manager
ACRA LENDING
07.2023 - Current
CLOSING MANAGER
LOANDEPOT
11.2020 - 09.2022
CLOSING SUPERVISOR
STEARNS LENDING, LLC
03.2012 - 11.2020
LOAN MODIFICATION CLOSER
MORTGAGE OUTREACH SERVICES
10.2009 - 02.2012
HIGH SCHOOL DIPLOMA -
SANTA ANA HIGH SCHOOL