Amy Y. Boone
Weatherford,TX
Summary
Experienced supervisor and manager with over 5 years of leadership, team development, customer service, and operations experience. Proven ability to lead teams, coach employees, resolve conflicts, and create positive, customer-focused environments. Recognized for building strong relationships, improving team performance, and maintaining high standards of professionalism in fast-paced settings. Dedicated to delivering exceptional customer experiences while developing employees and supporting business success.
Overview
8
8
years of professional experience
Work History
Program Director
Unity Recovery
Weatherford, USA
09.2025 - 07.2026
- Supervised, coached, and developed staff to achieve organizational goals.
- Established strong partnerships with community stakeholders and engaged customers.
- Coordinated events, outreach activities, and daily operations.
- Managed multiple priorities while maintaining excellent customer service.
- Led daily operations for a community-based program.
Staff Supervisor
Unity Recovery
Weatherford, USA
06.2025 - 09.2025
- Supervised staff and led daily operational initiatives to ensure team effectiveness.
- Assisted with hiring, onboarding, and scheduling while coaching employees for skill development.
- Fostered a positive, productive team environment through regular feedback and support.
- Assisted leadership in achieving strategic goals.
Contract Trainer
Via Hope
Austin, USA
01.2019 - 07.2025
- Trained professionals across Texas in communication, leadership, and facilitation.
- Mentored new employees, fostering teamwork and accountability.
- Evaluated training effectiveness using participant feedback and course evaluations to enhance future sessions.
- Mentored new employees and promoted teamwork and accountability.
- Addressed participant issues during training sessions promptly to ensure a positive learning experience.
Staff Generalist
Cowtown Clubhouse
Fort Worth, USA
10.2024 - 06.2025
- Supported members and visitors, fostering a welcoming environment.
- Coordinated daily activities, promoting teamwork and collaboration.
- Assisted in daily operations and member engagement activities.
- Assisted members and visitors while maintaining a welcoming environment.
- Maintained cleanliness and safety standards throughout the facility.
Previous Experience
MHMR of Tarrant County, Bridgeway Recovery Services, Jen's Place, Bakersfield Recovery Services
- Gained experience in customer service, leadership, employee support, training, problem solving, transportation coordination, documentation, and team collaboration to enhance team effectiveness.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
General Educational Development (GED) -
Bakersfield Adult School
Bakersfield, CaliforniaSome College (No Degree) - Human Services
Chemeketa Community College
Salem, ORSkills
- Operations Management
- Team Leadership
- Assistant Management
- Hiring onboarding
- Scheduling coordination
- Coaching development
- Training & Mentoring
- Team Building
- Problem Solving
- Customer Service Excellence
- Team collaboration
- Conflict Resolution
- Conflict mediation
- Effective communication
- Communication
- Organization
- Time Management
- Employee coaching
Previous Experience
Held progressively responsible positions with MHMR of Tarrant County, Bridgeway Recovery Services, Jen's Place, and Bakersfield Recovery Services, developing extensive experience in customer service, leadership, employee support, training, problem solving, transportation coordination, documentation, and team collaboration.
Timeline
Program Director
Unity Recovery
09.2025 - 07.2026
Staff Supervisor
Unity Recovery
06.2025 - 09.2025
Staff Generalist
Cowtown Clubhouse
10.2024 - 06.2025
Contract Trainer
Via Hope
01.2019 - 07.2025
Previous Experience
MHMR of Tarrant County, Bridgeway Recovery Services, Jen's Place, Bakersfield Recovery Services
General Educational Development (GED) -
Bakersfield Adult School
Some College (No Degree) - Human Services
Chemeketa Community College