PERLA VALDESPINO
Lubbock,TX
Summary
Dedicated professional with strong customer service skills and a focus on enhancing shopping experiences. Proven ability to manage office operations efficiently while maintaining attention to detail and adaptability. Bilingual and dependable, committed to continuous improvement and teamwork in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Goodwill Industries Of Houston
Lubbock, Texas
11.2025 - Current
- Assisted customers in locating merchandise and answering product inquiries.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized and maintained store displays to improve product visibility and attract customer interest.
- Operated the cash register and processed customer transactions efficiently.
- Provided exceptional customer service by addressing concerns and offering solutions.
- Participated in training sessions to enhance sales techniques and deepen product knowledge.
- Ensured store cleanliness by maintaining orderly sales floor and fitting rooms.
- Engaged with customers to create a welcoming shopping environment.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Offered suggestions for additional items that may be of interest to customers.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Processed returned merchandise according to company policies.
- Inspected purchased items for defects before handing them over to customers.
OFFICE ASSISTANT/ SECRETARY ASSISTANT
JRANDSON TRANSPORT
Lubbock, Texas
08.2023 - 08.2026
- Managed office supplies and inventory, ensuring availability to support seamless daily operations.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Maintained and updated filing, inventory, and database systems to enhance information accessibility.
- Developed efficient filing systems to enhance document organization and accessibility.
- Answered incoming phone calls, responded to inquiries, and transferred calls.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Organized files, developed spreadsheets, and processed documents to streamline organizational workflow.
Dispatcher Office Assistant
JRANDSON TRANSPORT
Lubbock, Texas
08.2024 - 11.2025
- Managed incoming calls, directing inquiries to appropriate personnel.
- Updated shipping schedules and routes using company logistics software.
- Resolved scheduling conflicts to ensure timely deliveries.
- Updated clients on shipment status and delivery timelines.
- Verified accuracy of orders prior to dispatch by double-checking all relevant details.
- Utilized GPS technology to track shipments and provide real-time status updates.
- Researched potential new routes for efficient delivery operations.
DEISEL MECHANIC ASSISTANT
JRANDSON TRANSPORT
Lubbock, Texas
01.2022 - 12.2024
- Supported mechanics in diagnosing and repairing diesel engine issues to ensure optimal performance.
- Assisted with repairs to brakes, transmissions, clutches, hydraulic systems and other components on a variety of vehicles.
- Assisted with routine servicing of diesel engines, including oil changes and filter replacements.
- Performed basic repairs such as replacing belts, hoses, bearings and seals.
- Supported lead mechanic by completing routine repair work, changing tires, and replacing batteries.
- Conducted vehicle inspections to identify and address potential maintenance issues proactively.
- Utilized hand tools and diagnostic equipment for vehicle assessments.
- Installed new parts or replaced worn-out components using hand tools or power tools.
- Replaced faulty wiring harnesses and connectors.
- Managed inventory of parts, tools, and supplies to ensure readiness for repair jobs.
Education
High School Diploma -
ROOSEVELT HIGH SCHOOL
Lubbock, TX05-2024
Skills
- Customer service
- Visual merchandising
- Cash handling
- Product knowledge
- Point of sale systems
- Inventory management
- Office organization
- Scheduling coordination
- Problem solving
- Effective communication
- Attention to detail
- Transaction processing
- Backroom organization
- Gift card management
- Cash register operation
- Fluent in Spanish
- Retail store operations
- Fashion sense
- Customer follow-up
- Cash drawer balancing
- Relationship building
- Money handling
- Reliability and punctuality
- Time management
- Professional appearance
- Fitting room maintenance
- Self-checkout assistance
- Email marketing
- Positive and professional
- Upselling and cross selling
- Calm demeanor
- Teamwork
- Flexible schedule
Languages
Spanish
Professional
Timeline
Retail Sales Associate
Goodwill Industries Of Houston
11.2025 - Current
Dispatcher Office Assistant
JRANDSON TRANSPORT
08.2024 - 11.2025
OFFICE ASSISTANT/ SECRETARY ASSISTANT
JRANDSON TRANSPORT
08.2023 - 08.2026
DEISEL MECHANIC ASSISTANT
JRANDSON TRANSPORT
01.2022 - 12.2024
High School Diploma -
ROOSEVELT HIGH SCHOOL