Perla Villanueva
Palatine,IL
Overview
7
7
years of professional experience
Work History
Recepcionist
Ricks Insurance Agency
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Processing payments (Insurance Policy)
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Maintenance Clerk
Mauser Packaging Solutions
12.2022 - 10.2023
- Maintained accurate records of all maintenance activities, facilitating timely follow-ups and preventive measures.
- Provided critical support during emergencies such as power outages or natural disasters, working closely with colleagues to restore normalcy as quickly as possible.
- Enhanced communication between departments by serving as liaison between management and maintenance personnel.
- Fostered a culture of continuous improvement by encouraging feedback from maintenance team members, leading to the implementation of process enhancements that improved overall efficiency.
- Contributed to cost savings initiatives by researching alternative suppliers for parts procurement without compromising quality.
- Supported budget planning efforts through detailed tracking of maintenance costs and resource allocation data.
- Assisted in reducing downtime by organizing and maintaining a comprehensive inventory of spare parts.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Restored old files and archived completed files for future reference.
- Monitored and tracked budgets and expenses.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Maintained physical and computer-based filing systems.
- Created PO#
BRAKE PARTS-UPS OFFICE CLERK
UPS
08.2020 - 12.2022
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Used equipment like forklifts and pallet jacks to move inventory.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Input data in Software to create updated status reports for quick reference of project progress and deadlines.
Cashier
ILLUSION GROCERY STORE
05.2018 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Dundee Crown High School
Carpentersville, IL05.2014
Skills
- Inventory and Supply control
- Spare parts ordering
- Computer Tracking
- Customer Service
- RF Scanner Usage
- Order Checking
- Shipment Inspection
- Organizational Skills
- File/records maintenance
- Microsoft Excel
- Data Documentation
- Data Input software
- Storage and Supply Management
- Document scanning
- File Management
- Financial records
- Data Entry
- Customer Communication
Customer/Client relations
Scheduling appointments
Telephone skills
Multi-line telephone operation
Mail handling
Multitasking and prioritization
Timeline
Recepcionist
Ricks Insurance Agency
10.2024 - Current
Maintenance Clerk
Mauser Packaging Solutions
12.2022 - 10.2023
BRAKE PARTS-UPS OFFICE CLERK
UPS
08.2020 - 12.2022
Cashier
ILLUSION GROCERY STORE
05.2018 - 03.2020
Dundee Crown High School
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