Perla Anderson

Using a ticketing system to answer calls, reply to emails, chats and texts to address concerns, answer questions, provide product knowledge and go above and beyond to resolve any problems customers are facing within policy and customized solutions. Remain thoroughly informed on products and subscription workings. Part of the Head Quarters team working directly from the startup company in a remote setting.

Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously. Reviewed different content across the platform and categorized content as needed for review based off TikTok’s operations guidelines and policies. Remained up to date on workflow changes, social media trends and digital technology to determine new engagement, things to look out for, collaborations with different teams and for training purposes.