Perla Dalila Strong
Lakeland
Summary
Dynamic Sterile Processing Technician with proven expertise at BayCare in decontaminating surgical instruments and enhancing patient safety. Recognized for exceptional organizational skills and adherence to strict sterilization protocols, ensuring compliance with OSHA and FDA guidelines. Committed to supporting surgical teams effectively and maintaining high standards of quality in all tasks.
Overview
18
18
years of professional experience
Work History
Sterile Processing Technician
BayCare
09.2022 - Current
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
Food Service Worker
Lakeland Regional Medical Center
08.2019 - 09.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Greet patients by taking food orders by phone or in person.
Loader and Unloader
FedEx
04.2018 - 02.2019
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Demonstrated adaptability with cross-training in various warehouse roles, providing support where needed during busy periods.
- Reduced damage to goods, carefully handling fragile items during loading and unloading.
- Expedited shipment process, accurately labeling and documenting items for shipping.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Secretary/Translator and Interpreter
Smith Feddler & Smith Law Firm
03.2015 - 02.2017
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Call Center Representative
Watson Clinic, LLC
05.2007 - 06.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Utilized bilingual abilities to translate documents and correspondence for colleagues, enhancing internal communication processes within the organization.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
Front Desk Receptionist
Watson Clinic Main
05.2007 - 06.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Education
High School Diploma -
Kathleen High School
Lakeland, FL05-2000
Skills
- Decontaminating surgical instruments
- Manual cleaning
- Recording biologicals
- Ordering supplies
- Operating room support
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sterile Processing Technician
BayCare
09.2022 - Current
Food Service Worker
Lakeland Regional Medical Center
08.2019 - 09.2022
Loader and Unloader
FedEx
04.2018 - 02.2019
Secretary/Translator and Interpreter
Smith Feddler & Smith Law Firm
03.2015 - 02.2017
Call Center Representative
Watson Clinic, LLC
05.2007 - 06.2014
Front Desk Receptionist
Watson Clinic Main
05.2007 - 06.2011
High School Diploma -
Kathleen High School
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