Summary
Overview
Work History
Education
Skills
Timeline
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Perla Rosa Chaviano Varela

Louisville,KY

Summary

Multilingual Inbound Team Lead with a proven track record of enhancing team productivity and client satisfaction at Radial Warehouse. Expert in resolving issues and fostering team work. I consistently exceed service standards by implementing best practices and innovative solutions. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Inbound Team Lead

Radial Warehouse
360 Omega Pkwy
04.2023 - 08.2024
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed and updated databases to handle customer data.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Scheduled delivery appointments for all clients.
  • Translate as needed.
  • Make sure all clients are properly staffed.
  • Supervised all dock operations
  • Assisting onboarding

Tour Guide

Havanatour
Cuba
06.2019 - 12.2021
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Demonstrated superior professionalism while interacting with customers and vendors.

Warehouse Supervisor

La Berenjena
Cienfuegos, Cuba
01.2018 - 06.2019
  • Oversaw daily operations and shipping and handling processes.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Supervised warehouse operations by managing employees during shifts.
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Supervised shipping and receiving, distribution and workplace safety.

Education

Sociocultural Management For Development -

Cienfuegos University
Cuba

Tour Guide - Tourism

Tourism And Hotel School
Cienfuegos, Cuba
06.2019

Skills

  • Resolving issues
  • Fluent in Spanish, English and French
  • Training experience
  • Proficient in Manhattan, LogPro, Microsoft, Smartsheets
  • Problem-solving skills
  • Workload balancing
  • Stress Tolerance
  • Forklift Operation
  • Dock Operations
  • Shipping and receiving
  • Warehouse Operation
  • Training and Onboarding
  • Team work
  • Coaching abilities

Timeline

Inbound Team Lead

Radial Warehouse
04.2023 - 08.2024

Tour Guide

Havanatour
06.2019 - 12.2021

Warehouse Supervisor

La Berenjena
01.2018 - 06.2019

Sociocultural Management For Development -

Cienfuegos University

Tour Guide - Tourism

Tourism And Hotel School
Perla Rosa Chaviano Varela