Carlos Mendez
Dallas,TX
Summary
At Ecolab, as an Inbound Team Lead, I spearheaded initiatives that enhanced reporting efficiency and inventory accuracy, boosting team collaboration and customer fulfillment rates. Skilled in coaching and quality control, I fostered a positive, high-performance environment, emphasizing problem-solving and effective communication.
Overview
6
6
years of professional experience
Work History
Inbound Team Lead
Ecolab
05.2019 - Current
- Streamlined reporting processes to provide senior management with accurate data on key performance metrics in a timely manner.
- Improved inventory accuracy through diligent monitoring, regular audits, and effective collaboration with the warehouse team.
- Nurtured a strong sense of teamwork among staff members, resulting in high levels of employee engagement and collaboration across departments.
- Collaborated closely with outbound teams to ensure seamless handoff of orders and maintain optimal fulfillment times for customers.
- Promoted a positive work environment by proactively addressing conflicts within the team and fostering open communication among staff members.
Education
GED - Basic
Winnham
Houston, TX01.2000
Skills
- Team motivation
- Workload balancing
- Stress tolerance
- Coaching and mentoring
- Resolving issues
- Customer communications
- Inbound phone calls
- Answering questions
- Data entry
- Quality control
Languages
Spanish
Professional Working
Timeline
Inbound Team Lead
Ecolab
05.2019 - Current
GED - Basic
Winnham
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