Isaac Swegan
Chattanooga
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inbound Team Lead
Kenco Logistics
06.2024 - 04.2025
- Directed the initiation of the 1inbound shift startup.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Line Cook
Bitter Alibi
06.2022 - 05.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Server
Honest Pint
12.2021 - 06.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Hull Maintenance Technician
U.S. Navy
11.2017 - 12.2021
- Directed daily operational activities for team of 26 members.
- Compiled comprehensive work summaries to ensure management stayed informed of daily developments.
- Managed and directed assigned crew tasks.
- Recognized opportunities for enhancement, implementing actions to elevate productivity.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
Education
Bachelor of Science - Mechanical Engineering
Chattanooga State Community College
Chattanooga, TN05-2028
Skills
- Effective team leadership
- Team motivation
- Establishing Connections
- Effective Communication
- Stress tolerance
Certification
- Navy Non-Commissioned Leadership Course
- OSHA 30, 08/01/23, Present
- Forklift Certification, 06/01/24, 06/01/27
Military Service
Navy, United States, E-5, 11/01/17, 12/01/21, Served four years onboard USS Kearsarge. Honorably Discharged.
Awards
The Navy and Marine Corps Achievement Medal, 11/01/20, Awarded for repairs accomplished onboard USS Kearsarge from 08/01/19 to 11/01/20.
Affiliations
- Rock Climbing
- Photography
- Spending time with family
Timeline
Inbound Team Lead
Kenco Logistics
06.2024 - 04.2025
Line Cook
Bitter Alibi
06.2022 - 05.2023
Server
Honest Pint
12.2021 - 06.2022
Hull Maintenance Technician
U.S. Navy
11.2017 - 12.2021
Bachelor of Science - Mechanical Engineering
Chattanooga State Community College
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