ELIZABETH DOMINGUEZ
Spring Hill
Summary
Dynamic professional with extensive experience at GROVE COLLABORATIVE, excelling in client relationship management and team leadership. Proven ability to enhance operational efficiency through strategic planning and effective communication. Skilled in auditing techniques and fostering high-performance teams, driving significant improvements in customer satisfaction and retention.
Overview
31
31
years of professional experience
Work History
Inbound Team Lead
GROVE COLLABORATIVE
Elizabethtown
08.2021 - Current
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Processed exchange requests in computer system.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Led on- and off-site customer support teams across multiple time zones.
Sales Assistant
Furry's Tree Services
Lancaster
12.2012 - 12.2020
- Accepted and completed cash, check, and credit card payments.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Used the computer system to retrieve customer information, part number inventory, and the status of purchase orders.
- Contacted customers to provide information on new, exciting products and service offerings.
Auditor
ATIG AUDITORES
Quito
01.2011 - 12.2011
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Conducted audits on internal controls and developed reports on findings.
- Collected evidence for legal proceedings involving financial issues to support organization.
- Identified risks and opportunities with management to improve business processes.
General Manager
CubaRon SA
CAMAGUEY
01.2005 - 01.2011
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Led employee evaluations with constructive feedback to boost performance.
Account and Finances Manager
CubaRon S.A.
Camaguey
07.1995 - 12.2004
- Proactively participated in meetings and helped create new practices
- Teamwork
- Problem-Solving
- Customer service
- Sales
- Leadership
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Education
RBT - Registered Behavior Technician
BACB
Tampa, FL12-2025
HHA -
NAPLES NURSING ACADEMY
Naples, FL09-2025
Internal Auditor - Auditing
Edutin Academic
Newark, DE01.2023
MBA - Business Administration and Management
Atlantis University
Miami, FL07.2022
Master - Health Services Administration
Atlantis University
Miami, FL07.2022
Bachelor of Laws - Lawyer
Universidad Camaguey
Camaguey, Cuba07.2006
Some College (No Degree) - Economy - Accounting And Finance
High School Of Economics & Finance
Camaguey, CubaSkills
- Interpersonal communication
- Diversity and inclusion
- Competitive strategies
- Business fundamentals
- High-performance team development
- Team adaptability
- Emotional intelligence in leadership and teamwork
- Technology utilization
- Agile development methodologies
- Strategic planning
- Growth strategy formulation
- Communication skills
- Project management techniques
- Auditing methods
Languages
- Spanish Native
- English Intermediate
Education and Training
other,other
Interests
Phone
7179453383
, Date of birth
07-18-1974
Nationality
CUBAN-AMERICAN
Link
linkedin.com/elizabethdomi
nguez
Timeline
Inbound Team Lead
GROVE COLLABORATIVE
08.2021 - Current
Sales Assistant
Furry's Tree Services
12.2012 - 12.2020
Auditor
ATIG AUDITORES
01.2011 - 12.2011
General Manager
CubaRon SA
01.2005 - 01.2011
Account and Finances Manager
CubaRon S.A.
07.1995 - 12.2004
RBT - Registered Behavior Technician
BACB
HHA -
NAPLES NURSING ACADEMY
Internal Auditor - Auditing
Edutin Academic
MBA - Business Administration and Management
Atlantis University
Master - Health Services Administration
Atlantis University
Bachelor of Laws - Lawyer
Universidad Camaguey
Some College (No Degree) - Economy - Accounting And Finance
High School Of Economics & Finance