Summary
Overview
Work History
Education
Skills
Timeline
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Wisdom Afriyie Obeng

Fredericksburg,VA

Summary

Polite and professional inbound Expert, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

10
10
years of professional experience

Work History

Inbound Team Lead

Marina Mall
05.2022 - 02.2025
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Inbound Supervisor

Marina Mall
10.2017 - 04.2022
  • Worked closely with personnel and customers to resolve problems.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Managed labor assignments and equipment allocations and met transportation and operations goals.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.

Procurement Officer

Central Citrus Company Ltd
06.2015 - 09.2017
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Evaluated internal needs and developed plans for maintaining optimal supply levels.

Education

Law

Central University
Kumasi, Ghana
07-2022

Bachelor of Arts - Sociology

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
07-2010

Skills

  • Innovation and creativity
  • Coaching and mentoring
  • Staff scheduling
  • Workload balancing
  • Team motivation
  • Complaint resolution
  • Interpersonal skills
  • Customer relationship management
  • Report preparation
  • Problem-solving skills

Timeline

Inbound Team Lead

Marina Mall
05.2022 - 02.2025

Inbound Supervisor

Marina Mall
10.2017 - 04.2022

Procurement Officer

Central Citrus Company Ltd
06.2015 - 09.2017

Law

Central University

Bachelor of Arts - Sociology

Kwame Nkrumah University of Science And Technology

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