Jacqueline Merrett
Manchester,NH
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at GXO Logistics. Skilled in workload balancing and fostering innovation, demonstrated through successful mentoring and policy enforcement. Excelled in creating impactful customer relationships and driving results, showcasing a blend of strategic thinking and interpersonal skills.
Overview
21
21
years of professional experience
Work History
Inbound Team Lead
GXO Logistics
07.2019 - 07.2024
- Responded to customer calls and emails to answer questions about products and services.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Worked hand in hand with management to build and support team to ensure customer satisfaction.
Warehouse Worker
Life Is Good
10.2018 - 01.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted in receiving, stocking and distribution of merchandise.
- Completed cycle counts and monthly inventory.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Merchandising Team Lead
Macy's
07.2005 - 10.2018
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Performed floor moves according to seasonal floor plans and new goods.
Sales Associate
Wet Seal
09.2003 - 06.2005
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Pinkerton Academy
Derry, NH06.2002
Skills
- Workload balancing
- Innovation and Creativity
- Coaching and Mentoring
- Policy Enforcement
- Ability to work well side by side with the customer
Timeline
Inbound Team Lead
GXO Logistics
07.2019 - 07.2024
Warehouse Worker
Life Is Good
10.2018 - 01.2019
Merchandising Team Lead
Macy's
07.2005 - 10.2018
Sales Associate
Wet Seal
09.2003 - 06.2005
High School Diploma -
Pinkerton Academy
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