Dynamic leader with a proven track record at Target, adept at fostering client relationships and optimizing workflow for increased efficiency. Excelled in coaching a high-performing team, surpassing targets with innovation and problem-solving skills. Achieved significant process improvements, enhancing operational goals with a blend of stress tolerance and workload balancing.
Overview
20
20
years of professional experience
Work History
Inbound Team Lead
Target
T1076 Alexandria Virginia
10.2015 - 12.2021
Established strong relationships with clients and vendors, fostering trust and cultivating long-term partnerships that benefited the company''s bottom line.
Streamlined reporting processes to provide senior management with accurate data on key performance metrics in a timely manner.
Reduced order processing time by optimizing workflow management and coordinating with cross-functional departments.
Balanced competing priorities effectively while maintaining focus on key deliverables, ensuring timely completion of tasks and consistent achievement of operational goals.
Managed a high-performing team of inbound specialists, consistently surpassing performance targets and maintaining low employee turnover rates.
Conducted thorough analyses of inbound operations to identify opportunities for process optimization, leading to increased efficiency in handling shipments from multiple sources simultaneously.
Amazon FBA Seller
Self Employed Web
Falls Church, VA
02.2011 - 08.2015
Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
Increased product sales by optimizing Amazon listings with keyword research and market analysis.
Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
Managed inventory levels to ensure stock availability and minimized storage fees.
Backroom Team Leader
Target
Falls Church, VA
12.2003 - 12.2010
Delegated tasks among team members effectively, ensuring optimal productivity levels on the backroom floor.
Maximized operational efficiency by analyzing data trends in inventory movement and adjusting strategies accordingly.
Enhanced team collaboration, conducting regular meetings to address challenges and share best practices.
Improved customer satisfaction by ensuring timely product availability for sales associates.
Conducted regular inventory checks and addressed any discrepancies immediately, maintaining accurate records of product stock levels.
Sales Associate
Marshalls
Falls Church, VA
07.2001 - 11.2003
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.