Summary
Overview
Work History
Skills
Timeline
Generic

Jayden Nelson

Conyers,GA

Summary

Highly skilled Inbound Team Lead with experience in managing customer service teams to deliver exceptional customer experiences. Strengths include effective communication, team development, and process improvement strategies. Previous roles showcased ability to drive team performance while maintaining high levels of quality assurance and operational efficiency.

Overview

6
6
years of professional experience

Work History

Inbound Team Lead

Newrest's
04.2022 - 06.2024
  • Resolved escalated customer issues and ensured that customers were satisfied with the outcome of their interactions
  • Facilitated regular team meetings to discuss challenges, successes, best practices
  • Maintained detailed records of employee performance reviews for tracking purposes
  • Developed and implemented strategies to improve customer service and team performance
  • Drafted written reports documenting daily activities for management review
  • Trained, coached and mentored team members on how to handle complex customer inquiries

Sanitation Lead

Home Chef Catering
12.2019 - 03.2022
  • Empty all trash cans and replace liners, clean and sanitize receptacles on a daily basis. Clean floors by sweeping, mopping, and scrubbing them with floor scrubber. Clean and wipe down racks. Clean, wash and sanitize all production utensils, bus tubs, red crates and blue dollies.

Crew Member

Wendy's
10.2018 - 12.2019
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards
  • Performed cashier duties such as taking orders, collecting payments and providing change

Skills

  • Industry Expertise
  • Quality Assurance
  • Policy Enforcement
  • Customer Service
  • Coaching and Mentoring
  • Sanitation
  • Staff Scheduling
  • Customer Relationship Management
  • Sales closing
  • Team motivation

Timeline

Inbound Team Lead

Newrest's
04.2022 - 06.2024

Sanitation Lead

Home Chef Catering
12.2019 - 03.2022

Crew Member

Wendy's
10.2018 - 12.2019
Jayden Nelson