Rukayat Tiamiyu-Mckay
Ontario,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inbound Team Lead
Walmart Fulfillment Center
Chino, CA
10.2020 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Quality Assurance
Walmart Fulfillment Center
Chino, United States
10.2017 - 10.2020
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Identified and tracked defects with Scheffer and supported developers in resolving problems by completing additional tests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Inbound and Outbound Warehouse Associate
Walmart Fulfillment Center
Ontario, CA
07.2016 - 10.2017
- Operated equipment while observing standard safety procedures.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Arranged items at destination according to customer requests and instructions.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH10.2020
Skills
- Calm and Professional Under Pressure
- Providing Feedback
- Data Entry and Maintenance
- Motivational Leadership
- Understanding Customer Needs
- Information Updates
- Inventory Audits
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Sorting and Labeling
- Improvement Plans
- Team-Oriented and Cooperative
- Quality Assurance Evaluation
- Inventory Control Processes
- Program Management
- Customer Service and Assistance
- Performance Goals
- Computer Proficiency
- Stock Control
- Accurate Recordkeeping
- Policy and Procedure Adherence
- Upselling Products and Services
Certification
- Sarbanes-Oxley Trained Professional (SOPT) Training - 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Inbound Team Lead
Walmart Fulfillment Center
10.2020 - Current
Quality Assurance
Walmart Fulfillment Center
10.2017 - 10.2020
Inbound and Outbound Warehouse Associate
Walmart Fulfillment Center
07.2016 - 10.2017
Bachelor of Science - Business Administration
Southern New Hampshire University
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