Dazarus Daniels
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dependable [Job Title] experienced in soliciting information and responding to member and client inquiries. Committed to providing support to communicate professionally in high call volume situations with minimal oversight. Commitment and understanding of equal opportunities with diverse and multicultural environments.
Overview
28
28
years of professional experience
Work History
Inbound Team Lead
Expeditors International
Memphis, TN
12.2017 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
Lead Auto Body Technician
Memphis Equipment
Memphis, TN
08.1997 - 12.2017
- Replaced damaged car fenders, grills and panels.
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
- Organized and maintained work areas free of potential hazards.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Inspected automotive repairs to match paint and maintain body appearance.
- Welded broken parts and filled in dents to create smooth vehicle bodies.
- Ordered tools and paint materials from suppliers to prevent item shortages.
- Completed [Number] daily auto body repairs with high customer satisfaction rate.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Ordered and utilized protective equipment and respirators to promote workplace safety.
Education
High School Diploma -
Southside High
Memphis, Tn05.1995
Skills
- Information Protection
- Product Knowledge
- Understanding Customer Needs
- Complaint Investigation
- Order Fulfillment
- Inbound and Outbound Calling
- Calm and Professional Under Pressure
- High-Energy Attitude
- Conflict Mediation
- Materials Transport
- Receiving Support
- Work Prioritization
- Multitasking and Prioritization
- Relationship Building
- Teamwork and Collaboration
Timeline
Inbound Team Lead
Expeditors International
12.2017 - Current
Lead Auto Body Technician
Memphis Equipment
08.1997 - 12.2017
High School Diploma -
Southside High