Hi, I’m
Permaul Armogan
Paoli,PA
Summary
Results driven technology professional with extensive experience, hands-on proficiency and proven success identifying organizational requisites and spearheading solution strategies, coupled with relevant data management design and functional architecture, to consistently deliver business objectives. Significant expertise leading technological operations, devising administrative policies, and integrating cost effective solutions, including retail eCommerce platforms/applications, POS, CRM and WMS implementations. Accomplished in building credibility with senior executives and stakeholders to successfully deliver and support scalable enterprise-wide technology frameworks by leveraging strong business acuity, communications, interpersonal and leadership skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
years of professional experience
Work History
BrandX.comNew York, NY
Managing Director of IT Systems
01.2021 - Current
Job overview
- Managed software selections, architecture design, and implementation of enterprise systems and infrastructure to support retail ecosystem including ERP, digital storefront, warehouse management and third-party fulfillment(3PL)
- Piloted cross-departmental projects to achieve successful delivery of new initiatives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Reduced operational risks while organizing data to forecast performance trends.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Successfully launched Bonton.com with preparation of six additional affiliated brands as fast follows, including point of sale systems for physical stores
- Established and managed relationships with third-party vendors, application sourcing and selections, determining implementation strategy and evaluating system capabilities as they relate to immediate business needs
- Provided direction and influenced decisions to meet website launch objectives, determined integration timelines, assigned and sourced resource allocations as needed to maintain schedules while adhering to budget
- Primary resource in mitigation of technology issues and addressing opportunities for improvement to ensure overall efficient delivery of operational IT services, including support for office and remote teams.
Century 21 Department StoresNew Jersey, NJ
Director of IT, Applications and Development
01.2018 - 01.2021
Job overview
- Steered all facets surrounding technical infrastructure management, including analysis, operations, remediation, and development to uphold eCommerce platforms, Order Management and Fulfillment systems, Oracle Micros Retail Point of Sale systems and mobile POS applications for optimal operational stability and functionality
- Implemented revenue stream improvements such as POS buy online return in store (BORIS), CRM segmentation analytics, Alliance Data Systems private label payment tender, and First Data Trans Armor credit card tokenization for transaction security and PCI compliance
- Succeeded in launching all ancillary application development processes to fully support legacy systems in addition to architecture design, data conversions and transformations for Salesforce Commerce Cloud, Mi9 Retail ERP, Deposco (Bright WMS), AgilOne CRM and Bronto ESP implementations
- Improved functionality in support of business initiatives and security by vigorous system analysis and optimizations with multi factor authentication while managing key resources for infrastructure and development of all digital and retail processes including sourcing and selecting third party vendors as needed
- Ensured minimal productivity loss of eCommerce and POS retail systems by developing and deploying practicable onsite business recovery plans leveraging VM systems with validated failover processes.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Monitored and coordinated workflows to optimize resources.
Century 21 Department StoresNew Jersey, NJ
Sr. ECommerce Engineer
01.2010 - 01.2018
Job overview
- Managed implementation of eCommerce platforms, systems, and applications, including product content integration, order management, inventory replenishment and fulfillment processes in close collaboration with internal executives, business partners, hosting, and third-party vendors to drive high end user engagement
- Established transaction flows with Blue Yonder Direct Commerce, Product master and supplemental data with Escalate ERP systems, revenue audit/reporting and balancing with Epicor systems, First Data/Bank of America, and Alliance Data Systems financial institutions
- Managed day-to-day activities of eCommerce applications, data analysis, processes, and systems including establishing 24/7 IT support for issue triage/resolution
- Minimized development time and managed risk by designing scalable comprehensive initial systems architecture
- Supported functionality, accelerated troubleshooting, and decreased related expenses by crafting and presenting end-user documentation
- Enhanced overall productivity by directing quality assurance and performance monitoring with end-user acceptance of all key integrations, developments, and deployments.
- Conducted regression testing and submitted observations to development team.
- Analyzed proposed technical solutions based on customer requirements.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Developed robust, scalable, modular and API-centric infrastructures.
- Integrated third-party tools and components into applications.
- Provided direction and guidance to process improvements and established policies.
World Café Systems Anonima and La Brew Casa. SA. CRSan Pedro, Costa Rica
Managing Director
01.2006 - 01.2010
Job overview
- Spearheaded end-to-end functions and maintained all POS systems and technologies for two high paced cafés serving The University of Costa Rica faculties and students
- Identified inefficiencies by measuring peak time performance and ensured optimal day-to-day business functionality while meeting all operational and compliance standards
- Negotiated and managed all supplier/vendor contracts for ideal performance
- Managed all staffing, training, and financials, including budgeting, forecasting and profitability analysis
- Strategized targeted frequency marketing upsell coupons to reward loyal customers and ensure continuous retention
- Delivered strategic direction to employees pertaining to procedural issues and established performance expectations
- Improved and instituted processes for proper inventory levels to enable peak revenue streams.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Villanova UniversityVillanova, PA
Bachelor of Science from Business Administration- Management Information Systems
Skills
- Salesforce Commerce Cloud
- Agilone CRM
- Bronto ESP
- Oracle Responsys ESP
- Oracle Micros Retail Systems (POS, CRM, Loyalty)
- Mi9 Retail ERP
- Mobile POS (Mad Mobile)
- Epicor Sales Audit Systems
- Kount Fraud Prevention System
- Deposco (Bright WMS)
- Blue Yonder Direct Commerce(OMS)
- DSCO/CommerceHub
- BigCommerce
- Shopify
- Workato IPaaS
- Amazon Web Services
- Google Cloud Platform
- MSSQL
- Atlassian Jira/Confluence
Timeline
Managing Director of IT Systems
BrandX.com
01.2021 - Current
Director of IT, Applications and Development
Century 21 Department Stores
01.2018 - 01.2021
Sr. ECommerce Engineer
Century 21 Department Stores
01.2010 - 01.2018
Managing Director
World Café Systems Anonima and La Brew Casa. SA. CR
01.2006 - 01.2010
Villanova University
Bachelor of Science from Business Administration- Management Information Systems