Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pernell Louis-Pierre

New Brunswick,NJ

Summary

Qualified Advanced Technical Support Specialist with 10 years of helpdesk and customer service experience. Provides comprehensive technological/programming support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues, as well as programming and providing software engineering capabilities both frontend and backend.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Alorica (Client: HMH)
04.2019 - 03.2020
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
  • Reduced response time with effective communication skills, ensuring customers received prompt assistance.
  • Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.

IT Helpdesk Assistant

Moravian College
08.2016 - 05.2018
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Education

Bachelor of Science - Information Technology

Arizona State University
Tempe, AZ
12.2023

Associate of Science - Computer Science

Moravian College
Bethlehem, PA
05.2018

Skills

  • Customer Experience Management
  • Desktop Component Repair
  • Application Installations
  • Hardware Upgrades
  • Proficient in Python, Java, JavaScript, and SQL
  • Familiarity with C
  • Experienced in various querying languages
  • Skilled in using frameworks like Angular, Vue, React, and Spring Boot

Certification

  • Full Stack Web Development Certification, University of Central Florida, 2019
  • CompTIA A+ Certification, Google via Coursera, 2023
  • Project+ Certification, Google via Coursera, 2023
  • Server+ Certification, Google via Coursera, 2023

Timeline

Technical Support Specialist

Alorica (Client: HMH)
04.2019 - 03.2020

IT Helpdesk Assistant

Moravian College
08.2016 - 05.2018

Bachelor of Science - Information Technology

Arizona State University

Associate of Science - Computer Science

Moravian College

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Pernell Louis-Pierre