Perpetua Oloyede
Dallas
Summary
Dynamic and tech-savvy professional with over two years of experience in customer service and sales, complemented by a strong foundation in information technology. Proven ability to manage client needs, resolve technical issues, and deliver exceptional customer experiences across diverse environments, including retail, education, and correctional settings. Currently pursuing a Bachelor’s degree in Information Technology, offering hands-on expertise and a passion for leveraging technical and interpersonal skills. Eager to contribute to a forward-thinking organization that values innovation and customer satisfaction.
Education professional prepared to contribute to student development and instructional support. Proven success in assisting lead teachers with lesson delivery and classroom activities. Reliable team player with focus on collaborative efforts and adaptability to changing educational needs. Proficient in classroom management and instructional techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Kokua Education
07.2023 - Current
- Followed lesson plans, maintained student discipline, and ensured academic goals were met.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Supervised recess, lunch and daily student intake and dismissal.
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Juvenile Correctional Officer
Gainesville State School
09.2024 - 01.2025
- Maintained security and safety for youth offenders while supporting their rehabilitation goals.
- Monitored behavior, enforced rules, and documented daily activities.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Collaborated with multidisciplinary teams for comprehensive case management and offender assessment.
- Supervised youth's daily activities for school, meals, and recreation time.
- Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
- Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Cashier
Wingstop
01.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Kohl’s
03.2022 - 01.2023
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Sales Representative
Spectrum (Charter Communications)
01.2022 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased market penetration with introduction of innovative sales tactics.
Supervisor
dd’s DISCOUNTS
05.2021 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
Education
Bachelor of Science - Information Technology
National American University
Rapid City, SD02-2027
Associate of Science - Criminal Justice
National American University
Rapid City, SD07-2023
Bachelor of Arts - Criminal Justice
National American University
Rapid City, SD07-2023
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Customer Support & Technical Assistance
- Sales & Upselling Techniques
- Troubleshooting & Problem Resolution
- POS & Retail Software
- Team Leadership & Training
- Communication & Conflict Resolution
- Time Management & Multi-tasking
- Microsoft Office, Google Workspace
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Linux Pro
- Honor Roll – Criminal Justice Program
Languages
English (Fluent)
Spanish
Elementary
Timeline
Juvenile Correctional Officer
Gainesville State School
09.2024 - 01.2025
Assistant Teacher
Kokua Education
07.2023 - Current
Cashier
Wingstop
01.2023 - 08.2023
Cashier
Kohl’s
03.2022 - 01.2023
Sales Representative
Spectrum (Charter Communications)
01.2022 - 01.2023
Supervisor
dd’s DISCOUNTS
05.2021 - 02.2022
Bachelor of Science - Information Technology
National American University
Associate of Science - Criminal Justice
National American University
Bachelor of Arts - Criminal Justice
National American University
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