Summary
Overview
Work History
Education
Skills
Timeline
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PERRI THORNTON

Pittsburgh,PA

Summary

Proven multi-tasker and adept in conflict resolution, I excel in driving customer satisfaction and team motivation. At DIVE RGT SQ, I enhanced operational efficiency and fostered a positive work environment. Skilled in using POS systems and proficient in ophthalmic equipment, my focus is on exceeding expectations and building strong customer rapport.

Overview

4
4
years of professional experience

Work History

ASSISTANT MANAGER/BARTENDER

DIVE RGT SQ
09.2023 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

OPTHAMOLOGY TECHNICIAN

SIGHT & SEE PLLC
09.2022 - 10.2022
  • delivered administrative support to team members, including making copies, sending faxes,organizing documents and rearranging schedules,
  • maintained daily calendars,set appointments with clients
  • entered data in computer software to keep records of patient information
  • handled payment processing and provided customers with receipts and proper bills and change
  • greeted incoming patients and verified paperwork to manager smooth intake processes
  • answered office phone and informational emails
  • sustained workplace cleanliness by cleaning exam rooms, disposing of used supplies and sanitizing equipment
  • assisted patients in selecting frames and lenses compatible with prescriptions and based on availability



SERVER

POTOMAC FAMILY DINING GROUP
04.2022 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

OPTHAMOLOGY TECHNICIAN

My Eye Doctor
10.2020 - 06.2021
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Assisted with visual field testing, ocular photography, tomography and pre-exam data collection
  • Examined eyes to determine visual acuity
  • Operates all standard opthalmic imaging, testing, and photography equipment available including OCT,HRT, HVF
  • Refractometry transposing scripts from + to-
  • Cleaned and performed minor maintenance on examination equipment and glasses
  • sent patient prescriptions to pharmacies and scheduled future appointments
  • Assisted patients in finding correct medications, eyeglasses and contact lenses

Education

High School Diploma -

WOODSIDE HIGH SCHOOL
Newport News, VA
05-2011

Skills

  • Team motivation
  • Customer rapport
  • Recruiting and interviewing
  • Orientation and training
  • Experienced inn using highly effective conflict resolution techniques
  • Multi tasker and hard worker
  • Driven to exceed expectations and maximize customer satisfaction

Timeline

ASSISTANT MANAGER/BARTENDER

DIVE RGT SQ
09.2023 - 10.2024

OPTHAMOLOGY TECHNICIAN

SIGHT & SEE PLLC
09.2022 - 10.2022

SERVER

POTOMAC FAMILY DINING GROUP
04.2022 - 09.2022

OPTHAMOLOGY TECHNICIAN

My Eye Doctor
10.2020 - 06.2021

High School Diploma -

WOODSIDE HIGH SCHOOL

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PERRI THORNTON