Perry Isackson
Boynton Beach
Summary
Dynamic, professional business owner with extensive experience at Ocean Auto Designs, from startup to marketing and running the whole operation. I excel in financial analysis and team leadership. Proven track record in enhancing customer engagement and optimizing operations, resulting in increased profitability and brand recension. I am skilled in digital marketing and adept at building strong vendor relationships, ensuring seamless project execution and client satisfaction.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Ocean Auto Designs
Boynton Beach
11.2019 - Current
- Collaborated with clients to establish project requirements.
- Trained new employees on operational procedures.
- Oversaw schedules to meet project deadlines effectively.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Resolved conflicts between employees in a professional manner.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Developed customer communication strategies to enhance engagement and satisfaction.
- Implemented feedback systems to gather customer insights for service improvement.
- Developed digital marketing campaigns across multiple platforms.
- Managed social media accounts to enhance brand visibility.
- Created engaging content for newsletters and promotional materials.
- Analyzed website traffic data to improve user experience and engagement.
- Developed comprehensive business strategies to enhance customer engagement and retention.
- Coordinated marketing campaigns to promote products and services effectively.
- Managed daily operations to ensure efficient workflow and resource allocation.
Parts Manager/ Customer service
Backdraft Motorsports
Boynton Beach
07.2016 - 01.2020
- Managed inventory levels to ensure adequate parts availability for customer needs.
- Coordinated with suppliers to order and receive necessary parts and materials.
- Oversaw daily operations of the parts department, ensuring smooth workflow.
- Trained staff on efficient parts handling and inventory management procedures.
- Implemented processes to enhance accuracy in parts tracking and distribution.
- Assisted customers in selecting appropriate parts for various motorsport applications.
- Developed relationships with vendors to negotiate optimal pricing and delivery terms.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
- Collaborated with other departments to ensure timely deliveries.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Participated in trade shows and industry events to stay informed on market trends.
- Led a team of parts department employees, providing training and performance evaluations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Prepared and planned worksites to help jobs run smoothly.
Automotive Technician
Braman BMW
Palm Beach
07.2015 - 06.2016
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various BMW models to ensure optimal performance.
- Repaired and replaced faulty components following manufacturer specifications and guidelines.
- Collaborated with service advisors to communicate repair needs and timelines effectively.
- Maintained a clean and organized work area to promote safety and efficiency.
- Assisted in training new technicians on procedures and best practices for repairs.
- Monitored shop equipment to maintain safe working condition.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Attended technical training courses when available to increase knowledge base.
Window Tint Technician
Super Tint
Boca Raton
03.2013 - 04.2014
- Identifying potential problems before installation, removing fixed and movable body glass from the vehicle, preparing window surfaces for installation, applying tinting processes, Installing glass ensuring that trimming of components and application of adhesive is carried out, ensuring vehicle passes a safety/roadworthy inspection prior to customer use, and monitoring stock levels for tinting product.
Window Tint Technician
Custom Window Tinting
Pampano Beach
06.2010 - 03.2013
- Identifying potential problems before installation, removing fixed and movable body glass from the vehicle, preparing window surfaces for installation, applying tinting processes, Installing glass ensuring that trimming of components and application of adhesive is carried out, ensuring vehicle passes a safety/roadworthy inspection prior to customer use, and monitoring stock levels for tinting product.
Education
BMW FastTrack Training Program - Orlando, FL
Universal Technical Institute, Inc. and Custom Training
Orlando, FL07.2015
Diploma - Boca Raton, FL
American Heritage High School
Boca Raton, FL05.2013
Skills
- Operating and maintaining standard transmission of automobile parts
- Automotive repairing and servicing tools and equipment
- Computerized diagnostic tools and equipment
- Business strategy
- Financial analysis
- Digital marketing
- Inventory management
- Employee training
- Team leadership
- Problem solving
- Effective communication
- Vendor relations
- Cashflow management
- Sales strategy development
- Hiring
- Business operations management
- Project management
- Documentation and reporting
- Relationship management
- Risk management
- Client relationship management
- Strategic planning
Awards
- Certificate of Completion, Universal Technical Institute, Ford Technical Customer Handling
- Section 609 for Refrigerant Recovery & Recycling Certificate
Websites
References
References available upon request.
Affiliations
Advanced Dog Training and handling
Timeline
Owner/Operator
Ocean Auto Designs
11.2019 - Current
Parts Manager/ Customer service
Backdraft Motorsports
07.2016 - 01.2020
Automotive Technician
Braman BMW
07.2015 - 06.2016
Window Tint Technician
Super Tint
03.2013 - 04.2014
Window Tint Technician
Custom Window Tinting
06.2010 - 03.2013
BMW FastTrack Training Program - Orlando, FL
Universal Technical Institute, Inc. and Custom Training
Diploma - Boca Raton, FL
American Heritage High School