Ian Valentin

A professional Automotive Service Technician seeking position to impact customer outcomes and Service Department results, while learning and growing in my chosen profession. Resourceful Automotive Technician highly productive in completing tasks efficiently. Specialize in diagnostics, repair techniques, and vehicle maintenance with strong problem-solving abilities. Skilled in time management, teamwork, and adaptability to ensure peak performance in fast-paced environments. Excel at utilizing technical knowledge and interpersonal skills to deliver exceptional service.

• Certificate of Completion, Universal Technical Institute, Ford Technical Customer Handling
• Section 609 for Refrigerant Recovery & Recycling Certificate, Universal Technical Institute
• Directors List, Driveability and Emissions
• Pro Cut Certified

• Service Writer, Coggin Honda, 04/01/21, present, Initiate automotive services and repairs by collecting performance problems and service requests., Verify service contract and warranty coverage, develop estimates, write repair orders and maintain customer rapport and records., Answer phone calls and make follow up calls to customers keeping them updated on the status of their vehicle., Calculate customer's payment, receive and process payment., Maintain automotive records by recording problems and corrective action plans., Prepare repair orders by describing symptoms, problems, as well as services requested.
• Technician, Coggin Honda, 01/01/17, 04/01/21, Performed preventive maintenance such as, engine tune-ups, oil changes, tire rotations/changes/wheel balancing, brakes and replacing filters., Maintained vehicle's functional condition by listening to customer complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components.
• Technician, Fields BMW of Daytona Beach, 11/01/15, 12/01/16, Performed preventive maintenance such as, engine tune-ups, oil changes, tire rotations/changes/wheel balancing, brakes and replacing filters., Maintained vehicle functional condition by listening to customer complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components.
• Technician, Firestone, Orlando, FL, 07/15, 11/15, Performed preventive maintenance such as, engine tune-ups, oil changes, tire rotations/changes/wheel balancing, brakes and replacing filters., Maintained vehicle functional condition by listening to customer complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components.
• Lube Tech, Valvoline Instant Oil Change, Orlando, FL, 11/14, 03/15, Performed all lubrication activities on diverse vehicles, checked customers' cars thoroughly and referred all required repairs to maintenance department., Operated and maintained all lubrication tools, ensured the customers' vehicles were kept clean, ensured that all tools were in proper working order, and lubricated complete car at the same time as looking for other items which may require repair.
• Server, Chuys, Kissimmee, FL, 01/13, 01/14, Welcomed guests, offered menus and provided suggestions when requested., Offered drinks, took orders and conveyed them to the kitchen in an accurate manner., Ensured order accuracy before delivery to the customer and delivered orders and ask for feedback during and after meals., Mixed drinks and served as requested., Removed dishes and ensured that tables were bussed appropriately.
• Foreman, Main Gate Lawn Care Inc., Kissimmee, FL, 02/12, 01/13, Delegated work duties to individual staff members., Approving time records and requests for time off., Identified and evaluated employee training requirements., Carried out staff appraisals, managed performance and disciplined staff., Developed, managed and implemented promotions in order to drive sales.
• Laborer, Proscape, Kissimmee, FL, 03/11, 10/11, Landscape or maintain grounds of property using hand or power tools or equipment., Typically perform a variety of tasks, which may include any combination of the following: sod laying, mowing, trimming, planting, watering, fertilizing, digging, raking, sprinkler installation, and installation of mortarless segmental concrete masonry wall units.
• Laborer, Four Lakes Golf Club, Winter Haven, FL, 01/10, 02/11, Landscape or maintain grounds of property using hand or power tools or equipment., Typically perform a variety of tasks, which may include any combination of the following: sod laying, mowing, trimming, planting, watering, fertilizing, digging, raking, sprinkler installation, and installation of mortarless segmental concrete masonry wall units.

Master Tool Set