Perry Mims
East Orange,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Relations Assistant/Customer Support Specialist
Liquid Cargo
Newark, NJ
02.2021 - 11.2023
- Participated in activities designed to improve customer satisfaction and business performance.
- Investigated and responded to Better Business Bureau and attorney general inquiries.
- Conducted research, identified solutions and responded to customers within outlined service level agreements.
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
Heavy Machine Operator
Liquid Cargo
Newark, NJ
06.2019 - 09.2022
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
- Operated forklift, haul trucks, loader and other equipment on daily basis.
- Removed debris such as brush and stumps to clear work areas.
- Drove construction equipment to excavate and grade land on road beds.
Sales Associate
Staples
Vauxhall, NJ
01.2015 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Columbia High School
Maplewood, NJ06.2011
Skills
- Positive Attitude
- Time Management
- Telephone Etiquette
- Written Communication
- Conflict Resolution
- Adaptability
Timeline
Customer Relations Assistant/Customer Support Specialist
Liquid Cargo
02.2021 - 11.2023
Heavy Machine Operator
Liquid Cargo
06.2019 - 09.2022
Sales Associate
Staples
01.2015 - 02.2018
High School Diploma -
Columbia High School