Persephone Yancey
Montross,VA
Summary
Dedicated and reliable professional with an active Top Secret/SCI security clearance, seeking a full-time position in a dynamic environment. Committed to leveraging and expanding my skills, while contributing to team success and enhancing customer satisfaction. Eager to pursue opportunities for personal and professional growth, I prioritize maintaining security protocols and fostering a collaborative atmosphere.
Overview
3
3
years of professional experience
Work History
Help desk Support Specialist
SimVentions
04.2023 - Current
- Assisted users in troubleshooting issues within classified programs, ensuring prompt and effective resolutions while maintaining strict adherence to security protocols.
- Created and managed support tickets for customers, tracking issues from initial report through resolution and following up to ensure complete satisfaction.
- Sent account forms and detailed instructions via email and phone calls, facilitating clear communication and support for users navigating classified systems.
Top Secret Control Officer
P-2 Shred Destruction
08.2022 - 04.2023
- Collaborated with cross-functional teams to identify potential security risks and implement measures for the safe and effective disposal of sensitive technology.
- Executed procedures to ensure the secure destruction of classified materials, adhering strictly to governmental regulations and security standards.
- Developed and delivered training programs to personnel on the importance of handling classified materials responsibly and the procedures for secure destruction.
Medical Front Desk Receptionist
Express Care
12.2021 - 07.2022
- Scheduled and coordinated appointments, ensuring optimal patient flow and minimizing wait times while maintaining a friendly and welcoming environment.
- Provided exceptional service by addressing patient inquiries, resolving issues, and facilitating communication between patients and healthcare providers.
- Managed patient records and billing processes, ensuring accuracy and compliance with confidentiality standards while utilizing electronic health record (EHR) systems effectively.
Education
AS - General Studies
Community College of Baltimore County
BS - Computer Science
University of Maryland Global Campus
Skills
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Windows 7 & 10
- Technical Troubleshooting
- Ticketing Systems Management
- Attention to Detail
References
References available upon request.
Timeline
Help desk Support Specialist
SimVentions
04.2023 - Current
Top Secret Control Officer
P-2 Shred Destruction
08.2022 - 04.2023
Medical Front Desk Receptionist
Express Care
12.2021 - 07.2022
AS - General Studies
Community College of Baltimore County
BS - Computer Science
University of Maryland Global Campus