Persio Rodriguez
The Bronx,NY
Summary
.
.
Enthusiastic Client Service professional with many years of client interface experience. Well-versed in products, services and consumer trends. Skilled in both individual and team roles.
Positive, upbeat customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Bilingual Customer Service Representative (Spanish and English),with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy environments, Proficient in Microsoft, Excel, Word, Sabre, Qik (Airlines Systems).
Overview
1
1
year of professional experience
Work History
Revenue Air Specialist
Norwegian Cruise Line, NCL Corporation.
Miami , FL
11.2022 - Current
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered Multiple calls per to answer customer questions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
Customer Service Representative
American Airlines
Santo Domingo, Dominican Republic
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education
Bachelor of Business Administration - Business Administration And Management
Universidad Autónoma De Santo Domingo
Santo Domingo, Dominican Republic Skills
- Customer service and support
- B2B sales and customer service
- Remote desktop services and support
- Sales support
- Customer service best practices
- Supporting ticket sales
- Excellent customer service skills
- Customer service background
- Customer- and service-oriented
- Outstanding customer service skills
- Supporting international sales team
- Business services support
- Delivered goods and services to customers on time and made sure items were in excellent condition
- Special needs support
- Wireless service expert
- Customer service excellence
LinkedIn - http://linkedin.com/in/persio-rodriguez-586bb313
Timeline
Revenue Air Specialist
Norwegian Cruise Line, NCL Corporation.
11.2022 - Current
Customer Service Representative
American Airlines
Bachelor of Business Administration - Business Administration And Management
Universidad Autónoma De Santo Domingo
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