Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
Amy Banner
Lenoir City,TN
Summary
Overview
9
years of professional experience
Work History
Hackney Petroleum Tennessee Inc
Gas Station Attendant
09.2020 - 05.2021
Job overview
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
Basil's Restaurant and Tapas Bar
Bartender
04.2015 - 01.2020
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
J.Christopher's
Certified Server Trainer
01.2012 - 04.2015
Job overview
- Ensured consistent excellence in service standards by continuously updating training materials to reflect current industry trends, menu updates, and company initiatives.
- Provided overview of criminal, civil and administrative liabilities for serving members of public.
- Observed participants and provided corrective measures for skill improvement.
- Boosted employee retention rates by creating a supportive learning environment that fostered professional growth and development.
- Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.
Lifeline Recovery
Assistant Resident Manager
06.2012 - 01.2015
Job overview
- Responded promptly to emergencies involving staff or clients and coordinated appropriate responses, including advanced medical care or employee discipline,
- Developed and deepened relationships with clients and fellow staff,
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Interfaced with clients to address and resolve complaints and grievances.
- Fostered relationships with clients, and worked with new clients to optimize acclimation and ease transition to new living environment.
- Led meetings every Thursday to receive clients concerns and educate on changes to policies and procedures.
- Responsible for intake of new clients and responsible for terminating clients for not following the rules and guidelines of the program.
Education
East Tennessee State UniversityJohnson City, TN
High School Diploma
06-1994
University Overview
- Awarded Who's Who Among American High School Students
- 3.7 GPA
- Extracurricular Activities: Member of the Cheerleading Squad
Skills
- Customer service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and collaboration
- Operating cash register
Languages
English
Native or Bilingual
Spanish
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
401k matchHealthcare benefitsFlexible work hoursWork-life balanceTimeline
Gas Station Attendant
Hackney Petroleum Tennessee Inc
09.2020 - 05.2021
Bartender
Basil's Restaurant and Tapas Bar
04.2015 - 01.2020
Assistant Resident Manager
Lifeline Recovery
06.2012 - 01.2015
Certified Server Trainer
J.Christopher's
01.2012 - 04.2015
East Tennessee State University
High School Diploma
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