Pervaiz Khawaja
Hutto,TX
Summary
Competent and well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Friendly Quickly and effectively resolved customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Recognized consistently for performance excellence and contributions to success in computer industry.
Overview
29
29
years of professional experience
Work History
Tax Examiner
Internal Revenue Service, IRS
Austin, TX
06.2022 - Current
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Recommended financial solutions in relation to tax implications.
- Communicated with taxpayers in writing and by telephone.
- Investigated and pursued delinquent accounts.
Office Manager
AMR Travel, Inc
Houston, TX
09.2015 - 11.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Coached new hires on company processes while managing employees to achieve maximum production
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
IT Help Desk Support
State Of Texas
Austin, TX
08.1999 - 09.2015
- Performed variety of administrative tasks and duties associated with administration
- Identified and reviewed forms, prepared inventory reports, reviewed filed materials
- Transcribed and keyed and scanned in variety of taxpayer documents
- Responded to taxpayer correspondence and other inquiries regarding a variety of tax returns, related schedules, and other documentation
- Resolved account issues, advised taxpayers of enforcement actions, and managed cases requiring special handlings
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Developed and tested new product offerings prior to release to assist development team in bug identifications penetrating networks.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Established, organized maintained files of correspondence, manuals, and other related information in accordance with company regulatory policies and guidance.
- Reviewed all incoming mail and correspondence to determined proper actions as appropriate, prepared written responses. Determined deadlines for correspondence needing suspense dates. Logs, and maintained correspondence and suspended action file.
- Reviewed outgoing correspondence, reports and other documents for proper format, grammar, punctuation, and mathematical correctness.
- Typed and reviewed correspondence to ensure conformity with company policies, guidelines, and procedures.
Systems Analyst IV
Texas Department Of Transportation
Austin, TX
01.1995 - 11.2000
- Created and build operating images for operating systems installation, configurations and troubleshot
- Implemented application virtualization, and application compatibility strategies
- Developed and tested updated packages for workstations and laptops and installs all necessary security and application patches to ensure safe/efficient systems operations
- Defined hardware standards, engineering and securing the standard desktop platform, while implementing procedures to ensure consistency with company goals, industry best practices and regulatory requirements
- Shared responsibilities for company-wide desktop and application support including Windows operating systems and other standard business applications.
Education
Bachelor of Science - Computer And Information Sciences
Texas Southern University
MBA - Business Administration And Management
Texas Southern University
Houston, TX08.1992
Skills
- Software diagnosis
- Technical issues analysis
- Application support
- Staff education and training
- Customer service expert
- Flexible & Adaptable
- Troubleshooting
- Detail-oriented
Timeline
Tax Examiner
Internal Revenue Service, IRS
06.2022 - Current
Office Manager
AMR Travel, Inc
09.2015 - 11.2021
IT Help Desk Support
State Of Texas
08.1999 - 09.2015
Systems Analyst IV
Texas Department Of Transportation
01.1995 - 11.2000
Bachelor of Science - Computer And Information Sciences
Texas Southern University
MBA - Business Administration And Management
Texas Southern University
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