Compassionate and dependable crisis support professional with 19+ years of experience providing immediate emotional support, intake, and crisis intervention services to individuals with complex behavioral health needs. Skilled at de-escalating stressful situations, conducting client interviews, reviewing referrals, and collaborating with Certified Peer Specialists. Facilitated WRAP groups and ensured smooth new client transitions into programs. Proven ability to maintain confidentiality, build trust quickly, and deliver person-centered support remotely.