Pesalema Outule

• Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
• Streamlined business processes for increased efficiency through the implementation of advanced technology solutions.
• Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
• Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.

⦁ Configure Wi-Fi modems (Upgrading software)
⦁ End user Support
⦁ Demonstrating to customers on using Wi-Fi modems
⦁ Changing password and names of Wi-Fi modems to customers preferences
⦁ Informing customers by telephone of delays in service delivery
⦁ Registering Faults ,report them ,follow them afterwards to ensure customer satisfaction

• Boosted sales performance by developing and executing targeted marketing strategies.
• Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
• Increased market share with effective prospecting and lead generation tactics.
• Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.

⦁ Configuring network settings (TCP/IP, IP addressing,
⦁ Wi-Fi) Maintenance of routers, switches and proxy server
⦁ Maintenance of Windows Server 2008,2012 Standard edition
⦁ Troubleshooting hardware (Printers, fax, computer and IP phone)
⦁ Installation and updating of software (operating system, Microsoft suites, antivirus, Google chrome etc.)
⦁ Maintenance of school database and GABS
⦁ End user support
⦁ Network configuration, maintenance and troubleshooting Administration of Ed-admin student database

• Enhanced data accuracy by diligently reviewing and correcting discrepancies in reports.
• Streamlined data entry processes for increased efficiency and reduced errors.
• Maintained high-quality data records by consistently updating and organizing information in databases.
• Improved data retrieval times with well-organized filing systems, expediting access to critical information.

⦁ Provide end user support
⦁ Administration of domain Server, adding new users and resetting passwords on Windows Server 2008 R2 Enterprise
⦁ Network configuration, maintenance and troubleshooting
⦁ Data entry and analysis using Microsoft Excel
⦁ Hardware software faults
⦁ Printer maintenance and fault troubleshooting
⦁ Hosting workshops on computer awareness to subordinates department